Vacancy title:
Customer Service Executive
Jobs at:
Greenlight Planet
JOB DETAILS:
About the Role:
Greenlight Planet is a US venture-backed, award-winning social enterprise
driven by a mission to empower under-electrified communities with access to
clean and affordable solar lighting. To date, more than 3 million households in
low-income off-grid communities use Greenlight's Sun King™ line of solar home
lighting solutions..
Job Description:
The Customer Service Executive will work closely with the Operations and Sales
teams to serve existing and potential customers by providing product and
service information while resolving product issues effectively.
Recruitment for this position is part of a very special project called the
Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the
Carbon Trust. If you are hired for the position, not only will you join your
new company but you will also become a part of the OGTI Clean Energy Leaders’
Community. This includes mentorship, peer network support, online training and
other exclusive resources, as well as follow up over the length of your
contract. Apply today, begin a career in the renewable energy industry with
your new company, and become a part of the OGTI Clean Energy Leaders.
Key Responsibilities:
● Managing large amounts of inbound and outbound calls in a timely manner while
following laid down procedures, guidelines, policies and “scripts”;
● Resolving product or service queries in a timely manner by identifying
customer needs, clarifying information, analyzing cause and expediting resolution;
● Conducting product and service quality surveys with customers and recording
feedback from time to time;
● Generating leads for the sales team by screening callers and identifying
potential sales opportunities;
● Supporting the collection of payments by regularly contacting dormant and
defaulting customers;
● Building repeat sales and retention through strong customer relationships by
focusing on the customer wants and needs;
● Working with multiple sales teams and cross-functional teams seamlessly;
Does this sound like you?
Must-haves:
● Good communication skills with fluency in both written and spoken English
● Local language preferences -Lunyole, Lugbar, Ateso, Lumasaba, Alur, and
Rukonju.
● Strong interpersonal skills
● Maximum 2 years experience in a similar role
● Basic Microsoft- Excel skills
Nice-to-haves:
● Bachelor’s Degree in Business-related courses - Sales, Marketing or Customer
Service Management
Years of experience: 0-2
Job application procedure
If interested, please click here .
Alternatively, you can copy and paste this link your browser to apply for the
job: https://jobs.shortli.st/30404EL
Application Deadline: 17 October 2020.
