Community Relations Coordinator at Amatheon Agri in Uganda

Job Title:  Community Relations Coordinator

Employer: Amatheon Agri

Duty Station: Kampala, Uganda

Application Deadline: 25^th Feb 2015

Duties and Responsibilities:

• Work in consultation with the Sustainability Manager, prepare Environmental Impact Assessments or Environmental Project Briefs for the operations
• Identify and report on potentially arising social and environmental impacts as they may affect the Community or the Company and make recommendations on the actions required to remediate any risks identified
• Be up to date in regards to environmental and social policy and procedure
• Work in liaison with the Sustainability Manager, ensure absolute compliance with Amatheon social and environmental policies in regards to running operations; monitoring and reporting
• Record performance against developed key performance indicators and periodically report on this performance
• Update and maintain continuous communication with all affected stakeholders in the community as well as at District Level
• Plan and implement project communications strategies with affected stakeholders and record and report stakeholder opinions
• Take part in social baseline surveys surrounding the land being acquired
• Actively participate in due diligence process of land being acquired
• Work closely with the Sustainability Manager, cooperate with Communications Department by reporting about activities on the ground in a presentable format, including photographs

Qualifications, Skills and Experience: 

• The Community Relations Coordinator should hold a Bachelor’s Degree in a relevant field of study
• At least two years of practical work experience
• Past experience as Community Liaison person or working in communities and holding community meetings
• Possess the ability to relate to grass roots participants and local government officials
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exists;
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Be highly assertive but diplomatic
• Working knowledge of land tenure systems and titling procedures a must
• Mature with high degree of integrity
• Secure when speaking in front of larger groups (community meetings)
• Highly developed communication and interpersonal skills
• Computer literacy skills i.e. Good Microsoft Office skills in Word
• Fluency in Luo a must
• Fluent in written and spoken English
• Deep knowledge of the Acholi culture, Acholi or Northern background
• Reliability, Transparency and honesty a must

How to Apply: 

All suitably qualified and interested candidates should send their applications including your salary expectation via e-mail to: h.gorka@amatheon-agri.com

Human Resource Training and Development Officer Jobs in Uganda at Hospice Africa Uganda

Job Title:   Human Resource Training and Development Officer

Employer: Hospice Africa Uganda

Duty Station: Kampala, Uganda

Application Deadline: 19th Jan 2015

Job Description:

Duties and Responsibilities:

1. Learning and Professional Development:

• Develops HR training and development strategies, analyses training needs in conjunction with line managers;
• Steer the planning, directing and delivering training and development programs including staff inductions; develops training programs that meet the skills gaps;
• The incumbent will design and ensure the implementation of appropriate e-learning strategies.

2. Coordination of Continued Medical Education:

• Works closely with Clinical management and education function to organize for continuous medical trainings; case conferences and journal clubs for team members.
• Document reports on continuous medical trainings;
• Makes sure that certification of trainings;
• Steer the promotion of research activities to enhance learning; writing of abstracts by team members and contributing to local and internal journals.

3. Coordination of Internship and on job Placements at HAU:

• Actively participate in the recruitment of interns and group applications interested in Palliative Care placements at HAU.
• The incumbent coordinates internship placements, participate in assessments of internship programs;
• Responsible for the training of mentors and supervisors and documentation of successes and lessons learnt on internship and placement program.

4. Coordination of Volunteer Program:

• Takes part in the recruitment of skilled volunteers; develop volunteer job descriptions;
• Orient and train volunteers;
• Manage and evaluate the volunteer program; review policies and procedures and recommend changes.
• Identify volunteer staffing needs; ensures proper budget management;
• In charge of proper maintenance of documentation;
• Coordinate a reward/recognition program(s) and special events for volunteers.
• Develop promotional materials; M&E, statistics and reports.

Qualifications, Skills and Experience:

• The applicant should hold a Bachelor's degree in Human Resources, Business Administration, Public Admin, Project Planning & Management, Social Work & Social Admin, Public Relations.
• Possession of a Master's degree in Training and Development, Human Resources Management, Organizational Development, or Business Administration is an added advantage.

How to Apply:

All suitably qualified and interested candidates may hand deliver, Email or post a recently updated and detailed resume / CV with a typed cover letter indicating three work related referees to the address below. Emails must not exceed 2MB.
Send to:
The Human Resources and Administration Director,
Hospice Africa Uganda, P.O. Box 7757, Kampala. Uganda
Plot 130, Makindye Road, Opposite Makindye Country Club
Email to: humanresource@hospiceafrica.or.ug

Communications Coordinator Job Vacancy at SDFG

Job Title:Communications Coordinator

SDFG was launched in Sudan in April 2010 as an umbrella group to serve as a think tank and venue for indigenous research, analysis, advocacy, outreach and campaigning for a peaceful democratic transition in Sudan. The inception of SDFG was driven by the recognition of an urgent need to have a joint space for working on democracy in its intersection with peace, justice, human rights and development. The organisation’s areas of focus include the defense and promotion of human rights, peace building, conflict transformation and empowering women, youth and other social forces for greater engagement in public debate. The organisation thus provides a convenient umbrella for collaborative professional work among independent civil society groups and opinion leaders from across Sudan and in the Diaspora on issues of joint concern

The SDFG Communications Coordinator is responsible for delivering SDFG’s range of external web communications activities, including the development and management of SDFG’s website, social media accounts, publications, and engagement with relevant media actors.

Key duties and responsibilities:

=Lead in the development and implementation of SDFG’s communications plan, including offering creative communications strategies.
=Lead in the media and public awareness components of all SDFG projects.
=Provide day-to-day management and maintenance of SDFG’s website, and social media accounts (Facebook, YouTube).
=Act as main contact for website and social media accounts, and delegate responses as needed. Coordinate the production and distribution of SDFG’s web- based publications, including newsletters, policy briefs, blog posts, and other updates. Lead in editing and proofreading all publications for spelling, grammar, style, and consistency, and adherence to editorial guidelines.
=Lead in the curating of SDFG’s collection of photos, videos, and other audio-visual materials in collaboration with other SDFG program staff.
=Assess metrics for website, social media accounts, and publications; and provide regular reports. Track and monitor Sudanese and international media content on Sudan.
=Provide other technical support as needed, including capacity building for SDFG staff on media and communications.

Qualifications Essential:

=Bachelor’s degree in journalism, media and/or communications.
=Minimum 3 years’ experience in communications, including writing and editing for the web.
=Experience in media outreach.
=Experience producing for the web and a basic working knowledge of web 2.0 technologies such as WordPress and Mailchimp.
=Experience of editing and producing publications.
=Experience working with social media platforms, such as Facebook, Twitter and YouTube.
=Excellent Arabic and English communications skills, both written and verbal.
=Strong interpersonal skills.
=Solid analytical skills, including experience with web metrics.
=High degree of organization, with excellent attention to detail, and initiative.

Desirable:

=Strong contacts within Sudanese and international media.
=Knowledge and understanding of best practices in communication evaluation techniques.
=Journalism experience.
=Master’s degree in journalism, media

How to Apply;
Please send a motivation letter and a detailed CV to info@demociacyfirstgroup.org by Friday 18 July 2014. Please do not attach certificates or manuscripts. Subject line should be: SDFG/CC/KLA. SDFG Ltd is an equal opportunity employer. Women are encouraged to apply.

   

Public Relations Executive Job Vacancy at Uganda Industrial Research Institute (UIRI)

Job Title: Public Relations Executive

Organisation: Uganda Industrial Research Institute (UIRI)
Duty Station: Kampala, Uganda
Reports to: Communications and Marketing Manager

About UIRI:
Uganda Industrial Research Institute is Uganda Government's lead agency for industrialization, established by an Act of Parliament of Uganda under the auspices of the Ministry of Trade Industry and cooperatives (MTIC). It is the country's main vehicle for implementing strategies and measures aimed at transforming industry in Uganda.

Job Summary: The Public Relations Executive will mainly offer technical support in the growth of a favorable brand image for the UIRI Institute as well as ensuring that objectives are achieved in line with the Institutes mandate.

Key Duties and Responsibilities:

=Actively participate in planning, developing and implementation of PR strategy and internal communications
=Writing and editing in-house magazines, publicity documents, case studies, information for web site, articles and reports
=Upgrade, maintain and manage Institute’s website content
=Work in close collaboration with the media houses, journalists, stakeholders, vendors and other partners for accurate publications
=Offer technical support to internal staff, the communications and marketing team to design innovative communications and marketing strategies
=Coordinate promotional events such as press conferences, open days, exhibitions, tours and visits of institute activities

Qualifications, Skills and Experience:

=The PR Executive should possess a bachelor’s degree in Mass Communication. A Masters in Mass Communication is an added advantage.
=At least three years’ experience with media and public relations.
=Excellent written and verbal communication skills, ability to think out of the box and pay attention to detail
=Excellent analytical and report writing skills.
=Possess the ability to meet strict deadlines.
=Age: Between 30-40 years

How to Apply:
All suitably qualified candidates are required to send their applications including handwritten applications with copies of academic credentials and detailed curriculum vitae indicating telephone, email addresses, contact addresses of referees should be forwarded to the address below;

Executive Director,
Uganda Industrial Research Institute,
Plot 42a Mukabya Road- Nakawa Industrial,
P.O. Box 7086, Kampala –Uganda

Deadline: 21st March 2014.

Jobs at Kakira Sugar Works-Industrial Relations Manager

Job Title: Industrial Relations Manager

Organisation: Kakira Sugar Works
Duty Station: Kampala, Uganda
Reports to: Human Resource Manager

About Kakira:
Kakira Sugar Works is the largest manufacturer of sugar in Uganda, producing an estimated 165,000 metric tonnes of sugar annually, accounting for about 47% of the national output in 2011. Kinyara Sugar Works in Masindi District is Uganda's second-largest sugar manufacturer, accounting for about 31% of annual national output. Sugar Corporation of Uganda Limited (SCOUL), in Buikwe District, accounts for about 17% of national production. The remaining 5% (about 15,000 metric tonnes annually), is produced by Sango Bay Estates Limited, in Sango Bay, Rakai District.

Job Summary: The Industrial Relations Manager will mainly provide a comprehensive professional support service to line managers through out Kakira with more than 7,500 employees.

Qualifications, Skills and Experience:

=The applicant should be a graduate from a recognised institution with appropriate qualifications.
=At least five years’ relevant experience at Manager level in the private sector.
=Good knowledge and understanding of Uganda’s employment law and disciplinary handling.
=High potential to train line managers in employment law in Uganda.
=Excellent communication skills, oral and written, including ability to advise and persuade line managers and negotiate successfully with trade union representatives.
=Good computer literacy skills
=Membership of a relevant professional body will be an added advantage.
=Age: 30 – 40 years

How to Apply:
All candidates interested in working with Kakira should send their applications with Photostat copies of testimonials, certificates and curriculum vitae, indicating daytime telephone number, contact addresses of two referees and quoting the job reference number on the upper left-hand corner of the envelope should be sent to: Mr. Moses H. Thenge Human Resources Manager Kakira Sugar Limited, P.O. Box 121, Jinja – Uganda Tel. 0414-444281 or Or via Email: thenge@kakirasugar.com

Deadline: 12th March, 2014

Public Relations (PR) Officer Job Vacancy at Tropical Bank in Kampala, Uganda

Job Title: Public Relations (PR) Officer

Organisation: Tropical Bank
Duty Station: Kampala, Uganda

About Us:
Tropical Bank was established in 1973 under the name Libyan Arab Uganda Bank for Foreign Trade and Development. Tropical Bank Limited is jointly owned by the Governments of the Republic of Uganda 0.03% and the Libyan Foreign Bank (LFB) 99.97% of Paid-up Capital.

Key Duties and Responsibilities:
The PR Officer will be planning publicity strategies and campaigns for Tropical Bank
He / she will also be mandated to write and producing presentations and press releases
Dealing and resolving all enquiries from the public, the press, and related organizations
Organizing promotional events such as press conferences, open days, exhibitions, tours and visits
Speaking publicly at interviews, press conferences and presentations
Providing clients with information about new promotional opportunities and current PR campaigns progress
Analysing media coverage of the Bank
Commissioning or undertaking relevant market research
Working in collaboration with clients, managerial and journalistic staff about budgets, timescales and objectives
Designing, writing and/or producing presentations, press releases, articles, leaflets, ‘in-house' journals, reports, publicity brochures, information for web sites and promotional videos.
Perform any other duties and responsibilities as assigned by the supervisor.

Qualifications, Skills and Experience:
The applicant should exhibit excellent communication skills both orally and in writing
Excellent interpersonal skills
Excellent IT skills
Good presentation skills
High personal initiative
Posses the ability to prioritize and plan effectively
Good awareness of different media agendas
High creativity

How to Apply:
All suitably qualified and interested applicants who cherish a banking career in Tropical Bank should please their updated resumes via E-mail to:  Tropical Bank’s Human Resources Department: hr@trobank.com

Deadline: 10th March 2014

Hotline/ Information Client Job Vacancy at the Ministry of Internal Affairs in Uganda

Job Title: Hotline/ Information Client (2 Positions)

Organisation: Ministry of Internal Affairs
Project: National Security Information System (NSIS) Project
Duty Station: Uganda
Reports to: Assistant Manager, Communications

About NSIS Project:
The Government of Uganda through the Ministry of Internal Affairs is implementing NSIS Project. The project is crucial for the creation of a biometric National Identification Register in order to strengthen citizen identity management, national security and for social economic development of the country. The main objective of the project is to create a reliable system for then identification cards for citizens and other residents. The NSIS project has 14,662 vacancies to be filled. The Ministry of Internal Affairs would like to fill these vacancies on contract terms from four (4) to Sixteen (16) months to support the project team.

Key Duties and Responsibilities:

Responding to public inquiries.
Receiving in coming calls and forwarding them to the relevant persons.
Logging in visitors and clients adhering to proper procedure for handling visitors on the premises.
Receiving and recording incoming mails and packages for distribution to the relevant departments.
Perform any other duties that may be assigned from time to time.

Qualifications, Skills and Experience:

The applicant should hold a Diploma in Mass communication/Public Relations.
Computer literacy is a must.
Prior work experience in customer care and public relations from a reputable organisation.
Age limit: Not more than 30 years

How to Apply:
All applications are invited from eligible Ugandan Nationals ONLY for the mentioned vacant positions in the NSIS project. The applications should be addressed to the Permanent Secretary, Ministry of Internal Affairs, P O Box 7191, Kampala, Uganda; and hand delivered to the NSIS project Offices at Kololo Ceremonial Grounds. NB: All application forms should be downloaded from the Public Service Commission website: www.psc.go.ug. Applicants must attach copies of their academic documents and a recent passport size photograph.

Deadline:  15th December, 2013

Customer Service Manager Vacancy at Afrimax Uganda Limited in Kampala, Uganda

Job Title:Customer Service Manager

Organization:Afrimax Uganda Limited
Duty Station:Kampala, Uganda
Reports to:Chief Commercial Officer

Job Summary: The Customer Service Manager will build and manage a team of customer-centric staff who will ensure all the customer touch points consistently provide our customers with a great service and positive experience. Attitude and personality are key and these will be evident in your achievements to date, whether that is in the telecoms industry or elsewhere.

Key Duties and Responsibilities:

-Draft all the department’s processes and procedures; update on an ongoing basis
-Recruit and train the front line staff
-Put in place ongoing training and development programme for all customer facing staff
-Manage shift and roster schedules to maximize staff efficiency and service availability to customers
-Implement and manage contact centre, including IVR menu’s
-Draft and continually update the FAQ section of the customer web portal
-Monitor inbound call and customer contact quality
-Prepare regular departmental KPI reports and highlight action plan for addressing weaknesses, if any
-Communicate customer issues that affect other departments as soon as they are identified by Customer
-Service agents from their interactions with customers
-Identify and recommend operational improvements to enhance quality of service and productivity, including new media

Qualifications, Skills and Experience:

-The applicant should possess a Bachelor's Degree in a relevant field
-At least five years experience in managing and/or supervising a Customer Service department or call centre
-Excellent people-management, motivation and team building skills
-Proficiency in CRM systems and IVRs
-Willingness to work long hours at times when the job requires it.
-Ability to work both hands on and at a high strategic level
-Good written and oral English language skills

How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses.

NB: Only applications prepared in English and submitted in either MS Word or PDF format will be considered. Application must include current salary package and date of birth.

Please visit web link below and click Apply now if convinced you have the job requirements

Click Here

Relationship Manager, Enterprise Banking Job Vacancy at Barclays Bank in Kampala, Uganda

Job Title: Relationship Manager, Enterprise Banking

Organisation: Barclays Bank
Duty Station:  Kampala, Uganda
Reports to: Head of Cash Management

About Barclays Africa:

Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).

Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.

Job Summary:

The Relationship Manager, Enterprise Banking will directly lead a team of Enterprise Business Bankers covering a portfolio of SME Banking customers.
-The primary objective is to maximise risk-adjusted portfolio contribution.  
-To manage and sustain a portfolio of SME Banking customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
-The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”.

Key Duties & Responsibilities:

1. Sales and Service 40%

-Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
-Conduct customer meetings that have well defined call objectives, desired outcomes and a well-constructed plan.
-Deal with and find solutions to customer complaints
-Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes
-Conduct annual and if appropriate, interim reviews of customers borrowing facilities
-Conduct annual and if appropriate, interim reviews with non-borrowing customers
-Determine the products that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively
-Provide leadership in areas of expertise, particularly in the structuring of credits and the provision of products and services to customers.

2. Business Management 30%

-Manage team’s performance against key financial (risk-adjusted contribution) sales, service and operational targets.
-Consult customer owners/managers on financial/ credit issues and general business practice/ideas.
-Work closely with the Head of Enterprise Banking in driving and delivering business performance in the country
-Research, create and follow up on a target list for potential new business
-Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
-Work in close partnership with Associate Relationship Managers and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with existing policies/guidelines.
-Control the quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies

3. Staff Management:

-Lead a team of Enterprise Bankers within the SME team using a team based management approach
-Help team members to identify strengths and weakness in their own skills and attributes, review their self-development plans and ensure training and development needs are accommodated.
-Coach team members on relationship development, service quality and risk management.
-Assess Enterprise Bankers on performance against contract. Review and input Performance Development Reviews.

Qualifications, Skills & Experience:

-The candidate should possess extensive knowledge of the  knowledge of the Core set products
-For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers
-A good knowledge of the products and services available in the SME Banking Sector is also required
-A broad understanding of policies and strategies within the country as they relate to the demands of the customer base
-Good understanding of Country and CBRM guidelines and credit risk policies
-Knowledge of the Barclays Africa & Middle East Change Governance Framework
-Solid understanding of value based management principles
-The applicant must have attended License to lead programmes: D,C & G, Interviewing skills, PD Training, Coaching and mentoring, D&I
-Outstanding relationship and interpersonal skills
-Strong selling and negotiation Skills
-Strong Presentation Skills
-Relationship Skills
-Credit Risk Skills
-Leadership and Team Skills
-Communications Skills
-Commercial/sales focus
-Business development
-Managing Relationships
-Highly Innovative
-Adaptability
-Decision Making
-Team Results
-Active Listening
-Highly analytical and good judgment skills
-Training to affect effectiveness in this role
-Internal and external senior risk assessment and management
-Good Presentation skills
-Influencing and Negotiating
-Man-management/development skills
-Performance Management

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline:  7th November, 2013

Underwriting & Customer Service Executive Job at IAA-Resolution Health East Africa Limited

Job Title: Underwriting & Customer Service Executive

Organization: IAA-Resolution Health East Africa Limited
Duty Station: Kampala, Uganda

About Us:

IAA-Resolution, which is a partnership between IAA Healthcare and Resolution Health East Africa, offers healthcare packages that provide our clients with high value in benefits and unique service. IAA- Resolution has a strong accredited medical service provider network of over 500 hospitals, clinics and doctors all across East Africa.

Job Summary:

The Underwriting & Customer Service Executive will ensure that incoming business conforms to and Resolution’s underwriting practice and provide a delightful customer experience.

Key Duties and Responsibilities:

-To manage membership registration as per the RI underwriting protocols.
-To maintain the underwriting process lead-times. (from receipt of business to dispatch of cards and member documents within company set timelines)
-Handle and resolve internal and external customer queries, complaints and any issues related to membership details/status raised via telephone, written correspondence and walk ins. (response within 24 hours)
-Handle and resolve or escalate within specified timelines, issues interrupting or preventing the smooth flow of application and membership processing. This includes concession plans, system errors, defects, staff delays etc
-Custodian of all membership documents including:
-Proper sorting, filing and indexing for quick reference whether onsite or offsite.
-Safe keeping of all clients’ documents ensuring all the records are in order, accessible and constantly updated.
-Ensure soft copies are filed of application forms and membership photos.
-Prepare and generate reports related to membership processing as required and as requested by management.
-Suggest ways of improving processing timelines and improving efficiency and at the same time escalate challenges and possible solutions.
-Approval for individual Refund/credit note request for both renewal and new business.
-Obtain customer information and update member contact records and changes in the existing databases;
-Communicate and record any special arrangements or concessions given to the supervisors and IT system support team e.g. out of ordinary plans, new limits, other riders, loading, waivers etc
-Any other duties assigned.

Qualifications, Skills and Experience:

-The applicant should possess a Bachelor’s degree in a business related field
-Good knowledge of Ms Office
-2 years’ experience in a service related post.
-Added advantage if working in insurance industry especially working with clients, brokers and Independent agents.

How to Apply:
If you believe you are a team player and would be a valuable resource to this ever growing brand, please:
Click here to register your application
 Email your application to jobs@iaa-resolution.co.ug consisting of your application letter and updated CV listing three references, quoting the position in the email subject.
Only applications registered as per step 1 with a matching CV sent to us shall be considered.

Deadline: 7th November, 2013

Careers at IAA-Resolution Health East Africa Limited in Kampala, Uganda-Care Manager & Provider Relations Administrator

Job Title:  Care Manager & Provider Relations Administrator

Organization: IAA-Resolution Health East Africa Limited
Duty Station: Kampala, Uganda

About Us:
IAA-Resolution, which is a partnership between IAA Healthcare and Resolution Health East Africa, offers healthcare packages that provide our clients with high value in benefits and unique service. IAA- Resolution has a strong accredited medical service provider network of over 500 hospitals, clinics and doctors all across East Africa.

Job Summary:
The Care Manager & Provider Relations Administrator will be primarily interface with medical service providers and acquire the best service provision arrangements for our members.

Key Duties and Responsibilities:

1. Provider Relations:

-Undertake contracting of providers (hospitals and clinics)as per company protocols.
-Administer the company’s accounts at providers.
-Monitor and stock medical service providers with scheme documents and forms.
-Manage processes to do with members’ direct access to specialists.
-Conduct provider audits to ensure conformance with business requirements.
-Undertake claims reconciliation with service providers and negotiate discounts.
-Undertake provider training.

2. Care Management:

-Coordinate the integration of care management functions into patient care
-Undertake pre-authorization and care management for scheme members for service access within and outside Uganda;
-Manage hospitalizations as per RIL care management protocol.
-In liaison with the physician maintain an appropriate cost, case and desired patient outcome
-Evaluate patient satisfaction and quality of care provided
-Manage rescue and evacuations of members.
-Assist members with chronic diseases on best practice disease management as per the RIL disease management protocol.
-Maintain good relationships between providers and the company for the good of the scheme.
-Coordinate International Emergency and Planned Admissions.
-Undertake any third party recoveries as applicable.
-Maintain all client pre-authorization records and hospitalization case notes records and provide weekly, quarterly & annual reports regarding care and provider operations as required.

Qualifications, Skills and Experience:

-The applicant should possess a Diploma in Nursing or Clinical Medicine and / or Diploma or degree in a business field
-Comprehensive  knowledge of care and health management
-Three years’ experience in care management in a large modern hospital
-Experience in a HMO/MIP an added advantage.
-Accounting knowledge an added advantage
-Knowledge of Microsoft Office with excellent skills in Excel
-Proficiency in driving with a valid driving License
-Good oral and written communication skills
-Exceptional commitment to customer service
-Good analytical and problem solving skills
-Organized, able to prioritize work
-Outstanding communication skills – both verbal and written
-Exceptional commitment to customer service
-Good analytical and problem solving skills

How to Apply:
If you believe you are a team player and would be a valuable resource to this ever growing brand, please:
Click here to register your application
Email your application to jobs@iaa-resolution.co.ug consisting of your application letter and updated CV listing three references, quoting the position in the email subject.
Only applications registered as per step 1 with a matching CV sent to us shall be considered.

Deadline: 7th November, 2013

Jobs at Institute of Certified Public Accountants of Uganda (ICPAU) in Uganda-Relations Officer

Job Title: Relations Officer (Business Development)

Employer: Institute of Certified Public Accountants of Uganda (ICPAU)

Duty Station: Kampala, Uganda

Duties and Responsibilities:

•To participate in organising ICPAU’s events.
•To handle sponsorship and branding of the Institute’s events.
•To assist in the preparation of contractual agreements for sponsors inaccordance with ICPAU policy.
•To assist in the promotion of the image of the Institute to all stakeholders.
•To produce follow-through the literature to sponsors
•To consistently update ICPAU management on the status of sponsorship activities.
•To participate in the development of promotional materials.
•To participate in the creation of partnerships as a promotional tool for the profession and the Institute.
•To assist in the promotion of the Institute’s programmes and activities.
•To assist in promoting use of ICT in reaching the Institute’s stakeholders.
•To assist in the coordination of the organisation of meetings.
•To participate in the preparation of the Institute’s plans and business proposals.
•To carry-out any other duties as may be assigned.

Qualifications, Skills and Experience:

•The candidate should possess a Bachelors’ degree. A postgraduate qualification in marketing or public relations is an added advantage.
•Skills in Management; supervisory; negotiation; and proposal and report writing.
•At least 2 years of relevant working experience.
•All candidates should exhibit visionary, courteous, self-driven, energetic and commitment
•They should also possess high degrees of integrity who can bring expertise in their fields.
•Excellent command of the English language (both spoken and written).
•Excellent communication and computer skills.
•Strong leadership and interpersonal skills; and resourceful team builders/players.
•Good analytical and problem–solving skills.
•Be creative, innovative and sensitive to quality.

TERMS: All positions have attractive remuneration packages.

How to Apply:
All interested applicants should write to the address below describing how they qualify for the position by quoting the Job Reference Number provided. Only selected candidates will be contacted. Your application should include a detailed curriculum vitae, copies of certificates, three references including at least two from previous employers (if any), and functioning telephone numbers/e-mail addresses. Send your application with all the necessary documents in a sealed envelope quoting the job reference number on the envelope to the address below or by email.

Secretary,
Institute of Certified Public Accountants of Uganda,
42 Bukoto Street, Kololo,
P. O. Box 12464,
Kampala,
Uganda.
E-mail: icpau@icpau.co.ug

Website: www.icpau.co.ug

Application Deadline: 1st Nov 2013

Protocol Officer Careers at British High Commission & Department for International Development in Uganda

Job Title: Protocol Officer

Employer: British High Commission & Department for International Development

Duty Station: Kampala, Uganda

Qualifications:

• Bachelors Degree  or equivalent  in Public  Relations ,  Business  /Office  Administration  , Social  Sciences  or  equivalent  .

Experience:

• Minimum  of 3  years  work experience  managing  protocol  activities  or  dealing  extensively  with  Ministry  of Foreign  Affairs  , Ministry  of Internal  Affairs  (Immunization) and  Uganda  Revenue  Authority  (URA)  to deliver  similar  outputs  , preferably  in a  Diplomatic  mission.

Key Competencies:

• Delivering  Results
• Problem  Solving
• Communicating
• Customer  Focus
• Working  with  others

How to apply:
To apply  for this  position  please   email  your  CV , a  completed  Equal  Opportunities  Monitoring  form  to be  obtained  from  the  websites   and a covering letter  explaining  your   suitability for the  post  and how  you meet  the above  competencies  , with  3 work-related  referees to ;
dfidproto@alkanhr.com ( Attachments  should not  be more  than  2 MB)

Public Relations Supervisor at China National Offshore Oil Corporation (CNOOC)

Job Title:  Public Relations Supervisor

Employer: China National   Offshore Oil Corporation (CNOOC)

Duty Station: Kampala, Uganda

Requirements:

•Bachelors    or above  degree  in Public  relations  ,  Sociology  , International  Relations ,  Administration,  Human  Resource  Management  , English  or  related  major.
•At least  5 years  of related  working  experience

Knowledge;

•Familiar  with  international   relations  of politics  and  economics
•Familiar   with   condition   of local   government.
•Familiar   with   publication   channels   of all   kinds   of media .
•Familiar  with  sustainable  development   of  environment  and  society

How to apply;
Please  send  only  a CV  and  Application Letter MERGED  into  ONE document  to this email  address : recruitment@cnoocnoocuganda.com.
Please  do not  attach  any  other  documents   and  ensure  to quote  the Job Title in the  Subject  of your  email.

Application Deadline: 14th Oct 2013

Account Relationship Manager Job Vacancy at IAA Healthcare in Kampala, Uganda

Job Title: Account Relationship Manager

Reports to: Director Sales & Marketing

Job Summary:

The Account Relationship Manager to be in charge of the retention function for its growing clientele. The candidate will be responsible for developing long-term relationships with customers, connecting with key business executives and all stakeholders. You will liaise between customers and cross-functional internal teams to give timely feedback to our clients with a view of improving customer satisfaction and retention.

Key Duties and Responsibilities:

•Operate as the lead point of contact for any and all matters specific to your customers.

•Build and maintain strong, long-lasting customer relationships

•Develop a trusted advisor relationship with key customer stakeholders and executives.

•Conduct sensitization for new customers on benefits, processes and procedures to manage expectations.

•Conduct courtesy calls, have monthly/quarterly meetings with customers, give feedback and communicate key insights to management.

•Analyse utilization reports on a quarterly basis and discuss loss ratios periodically with management and customers.

•Plan and coordinate health education sessions for customers.

•Identify and grow opportunities within existing accounts and collaborate with sales team to ensure growth attainment.

•Assist with high severity requests or issue escalations as needed

•Perform any other duties as assigned by supervisor.

Qualifications, Skills and Experience:

•He / She should possess a degree in Business administration or its equivalent.

•The candidate must possess three (3) years of account management experience in a service industry or any other relevant experience.

•Demonstrated ability to communicate, present and influence effectively at all levels of the organization, including executives.

•Experience in delivering client-focused solutions based on customer needs

•Demonstrated ability to manage multiple projects at a time while paying strict attention to detail

•Excellent listening, negotiation and presentation skills

•Excellent verbal and written communications skills

How to Apply:
If interested, please send your C.V via E-mail to: iaa@img.co.ug
 Or send your CV to:
 P.O. Box 4686, Kampala, Uganda
 Or deliver at IHK –HR office

Deadline: 4th, October 2013

Chief Relationship Officer Job Vacancy at Future Options in Kampala Uganda

Job Title: Chief Relationship Officer

About US:
Our client is a licensed financial institution established in Uganda and is a part of a global group with operations in over 20 countries. In line with its business plans, the client wishes to recruit a dynamic Chief Relationship Officer.

Key Duties and Responsibilities:

•Develop the overall product, business growth and sales objectives and plans, and monitor performance against the strategic business growth plan.

•Responsible for the growth of the bank’s loan portfolio, ensuring growth and quality targets are met at all branches.

•Conduct business development initiatives to seek out and target new customers and new sales opportunities.

•Responsible for the disbursement of quality credit in line with the bank’s credit policies making sure all credit approval and assessment processes are working effectively.

•Establish and ensure the delivery of high quality customer service to all

•Supervise and guide all heads of business units (Branches) to ensure growth targets for loans and deposits are met.

•Responsible for the assessment of key risks in the Relationship department and the development of prudent ways to mitigate/ address them.

•Directly responsible for providing continuous leadership, supervision, development training for all staff in the Relationship Department.

•Ensuring that the skills gaps are identified and bridged, succession plans are followed and implemented and overall performance management is done.

Qualifications, Skills and Experience:

•The applicant should possess a Bachelors degree in any field

•Professional training in banking and finance

•The applicant should possess 7 – 10 years of banking experience in credit, 5 of which should have been at a senior or middle management level

•Good communication skills.

•Analytical, problem solving and decision making skills

How to Apply:
All interested candidates are invited to send their applications enclosing curriculum vitae, academic and professional certificates along with the names and contacts of three referees. Applications should be sent by post, courier, hand delivery or e-mail to; The Director Executive Recruitments, Future Options Consulting Ltd, 4th Floor, Diamond Trust Building, Kampala Road P.O. Box: 34934, Kampala, Uganda. Phone: 031- 2265028/9, 0414-231204/206 Email:hr@futureoptionsug.com Only shortlisted candidates will be contacted.
Deadline: 30th October, 2013

Marketing Officers Job Vacancies at Uganda Revenue Authority (URA)in Kampala

Job Title:  Public Relations and Marketing (3 positions)

Graduate Trainee Opportunities;
Come and launch an amazing career with us!!!
Are you looking for an opportunity to join an engaging and inspiring institution that will allow you maximize your talent and enjoy a fulfilling career? Uganda Revenue Authority (URA) wishes to extend this opportunity to fresh graduates with proven integrity, exceptional energy, self-motivation and drive for results, client orientation and passion to learn and excel. The URA graduate trainee program is aimed at identifying exceptional talent and providing enriching on the job training and development programmes with a view of creating a professional and efficient work force.
What we value and how we work together is defined by our people with aspirations and individuality, who share the same vision and values who are committed and talented.
Your career growth will be constantly supported by the variety of learning opportunities we offer our people. To be able to stay on top of our business, URA is determined to keep attracting such outstanding people, and we believe you can be one of them.

Qualifications, Skills and Experience:
• The Candidates should possess honour’s degree in any of the following fields; Mass Communication, Marketing, International Relations and Diplomacy, Graphic Design, Media and Public Relations from a recognized university
• Additional Relevant Qualifications will be an added advantage

How to Apply:
All candidates interested with working with Uganda Revenue Authority (URA) should send their applications through our website below.
Please visit the URA website provided to view all available opportunities and to complete the application forms under the link for "CAREERS". Remember to Create a Profile If you don’t have one on the URA website.
NOTE:
URA will ONLY consider online applications.
Applicants without Academic Transcripts will not be considered.
Only shortlisted candidates will be published on the URA website.
Application Deadline: 12th Oct 2013

Chief Relationship Officer Job Vacancy at Future Options Consulting Ltd in Kampala

Job Title:  Chief Relationship Officer

Requirements:

• Bachelors  degree in  any field
• Professional  training  in banking  and finance
• years  of banking  experience  in credit  , 5 of which  should  have  been  at a  senior  or  middle  management  level
• Good  communication skills
• Analytical , problem  solving  and decision  making  skills

Responsibilities:

• Develop  the overall  product , business  growth  and sales  objectives  and plans, and  monitor  performance  against  the  strategic  business  growth  plan .
• Responsible  for the growth  of the bank’s  loan  portfolio, ensuring  growth  and quality  targets  are  met  at all  branches .
• Carry out  business  development  initiatives  to seek  out  and target  new  customers  and new  sales  opportunities

How to apply:
All interested  candidates  are invited  to send  their  applications  enclosing  curriculum vitae, academic  and  professional  certificates  along  with  the names  and contacts  of three referees. Applications  should be  sent  by post  , courier, hand  delivery  or  e-mail  so as  to reach   in the anticipated time  to;
The Director  Executive  Recruitments,
Future  Options  Consulting  Ltd,
4th  Floor, Diamond  Trust  Building  , Kampala Road,
P. O. Box: 34934,
Kampala, Uganda

Application Deadline: 30th Oct 2013

Public Relations and Communication Manager Job Vacancy at National Water and Sewerage Corporation in Kampala Uganda

Job Title: Manager (Public Relations and Communication)

Qualifications;
• A  Bachelor’s  degree  in Mass  Communication, Law,  Marketing  or Business studies  or any  other  related  field .
• Post  Graduate  qualification  in a  relevant  field
Competencies;
• The  individual  must  be a  strong  communicator , have excellent  written ,  presentation  and  communication  and  interpersonal  skills
• Possesses  strong  leadership  skills  , be able  to motivate  and influence  others .
• Be able to  think creatively  and  strategically  , have excellent  judgement  and be able  to work  in a changing environment
Experience;
• Minimum  of seven  years work experience  with  four  years  at senior  management  level  in a  large organization.
• Demonstrated  experience  in design  and execution  of  communication  and public  relations  activities .
• Experience  in developing  and managing  budgets
How to apply:
All interested  individual sliver they  should send their  applications  with  copies  of their  academic  and  professional  qualification  addressed  to the  Human Resource  Manager, P. O. Box  7053, Kampala
Human Resource  Manager, P. O. Box 7053, Kampala or  hand  deliver them  at our Head  Office  Plot  39  Jinja  Road
Application Deadline: 11th Oct 2013

Advocacy and Communications Officer Job Vacancy at Uganda Protestant Medical Bureau in Uganda

Job title: Advocacy and Communications Officer

Employment type: Full time
Country: Uganda
City / Location: Kampala
Job category: Public Relations
Min. years of experience: 4 years
Required languages: French
Minimum degree: Bachelors degree

Duties & Responsibilities:
• Contribute to high-level sector advocacy initiatives , and stimulate the participation of national partiners and networks in house initiatives.
• In collaboration with other staff , support the development of messages and communications products related to the organization’s key learning and advocacy themes .
• Review and put into practice the UPMB advocacy strategy

Competencies;
• Good communicator, Able to produce results in line with objectives.
• Able to build partnerships across the organization and beyond
• Able to work in teams.

Qualifications and Skills:
• He/she shall hold a Degree in Mass Communication /Public Relations, Training in IT related field, At least four years of relevant professional experience , working in communications and advocacy , media , at a national and/or international level preferably in the Church based /NGO sector .
• Competence in use of digital and social media tools.
• Good computer skills , Excellent written and oral communications in English is essential .

How to apply:
All applications with e-mail addresses , telephone numbers and two references should be addressed to ;
The Chairman
Board of Directors
Uganda Protestant Medical Bureau
P. O. Box 4127,
Kampala
Closing date: September 30, 2013 - 5pm