Underwriting & Customer Service Executive Job at IAA-Resolution Health East Africa Limited

Job Title: Underwriting & Customer Service Executive

Organization: IAA-Resolution Health East Africa Limited
Duty Station: Kampala, Uganda

About Us:

IAA-Resolution, which is a partnership between IAA Healthcare and Resolution Health East Africa, offers healthcare packages that provide our clients with high value in benefits and unique service. IAA- Resolution has a strong accredited medical service provider network of over 500 hospitals, clinics and doctors all across East Africa.

Job Summary:

The Underwriting & Customer Service Executive will ensure that incoming business conforms to and Resolution’s underwriting practice and provide a delightful customer experience.

Key Duties and Responsibilities:

-To manage membership registration as per the RI underwriting protocols.
-To maintain the underwriting process lead-times. (from receipt of business to dispatch of cards and member documents within company set timelines)
-Handle and resolve internal and external customer queries, complaints and any issues related to membership details/status raised via telephone, written correspondence and walk ins. (response within 24 hours)
-Handle and resolve or escalate within specified timelines, issues interrupting or preventing the smooth flow of application and membership processing. This includes concession plans, system errors, defects, staff delays etc
-Custodian of all membership documents including:
-Proper sorting, filing and indexing for quick reference whether onsite or offsite.
-Safe keeping of all clients’ documents ensuring all the records are in order, accessible and constantly updated.
-Ensure soft copies are filed of application forms and membership photos.
-Prepare and generate reports related to membership processing as required and as requested by management.
-Suggest ways of improving processing timelines and improving efficiency and at the same time escalate challenges and possible solutions.
-Approval for individual Refund/credit note request for both renewal and new business.
-Obtain customer information and update member contact records and changes in the existing databases;
-Communicate and record any special arrangements or concessions given to the supervisors and IT system support team e.g. out of ordinary plans, new limits, other riders, loading, waivers etc
-Any other duties assigned.

Qualifications, Skills and Experience:

-The applicant should possess a Bachelor’s degree in a business related field
-Good knowledge of Ms Office
-2 years’ experience in a service related post.
-Added advantage if working in insurance industry especially working with clients, brokers and Independent agents.

How to Apply:
If you believe you are a team player and would be a valuable resource to this ever growing brand, please:
Click here to register your application
 Email your application to jobs@iaa-resolution.co.ug consisting of your application letter and updated CV listing three references, quoting the position in the email subject.
Only applications registered as per step 1 with a matching CV sent to us shall be considered.

Deadline: 7th November, 2013