Job Title: IT
Assistant
Employer: United States Government Peace Corps
Duty Station: Kampala, Uganda
Application Deadline: 19th Jan 2015
Job Description:
Duties and Responsibilities:
1. Online Content Management (60%)
·
Create, develop and manage content for Peace
Corps Uganda's web presence (requires working with content management software)
·
Actively coordinate web projects across Peace
Corps Uganda program department
·
Maintain a consistent look and feel throughout
all web properties as per Peace Corps' requirements
·
Working closely with a cross-departmental team,
maintain and develop the master content calendar for all web properties copy,
edit and proofread all web properties copy, edit and proofread all web content
working with the departmental heads.
·
Oversee and manage the Facebook and Twitter
accounts and other social networking presence of Peace Corps Uganda and monitor
the blogs
·
Keep current with emerging web technologies
through relevant blogs, listservs and social media platforms
·
Assure web-based information is archived for
future needs and reference
·
Keenly track and report on all site metrics
·
Work cooperatively with key team members,
clients and vendors
·
Manipulate and organize data including but not
limited to video, audio etc. into a web format
2. Staff Training and Support (20%)
·
Mentor and train office staff on software Peace
Corps uses such as; Microsoft Office suite, Adobe Suite, Internet Explorer,
Windows 7 and 8, burning software; Peace Corps applications: VIDA, Intranet,
SFTP, Track-it, SharePoint
·
Aside from the daily instructions on specific
problems and methods of performing simple tasks, the incumbent also must
provide individual training to new employees and to all users on new software
packages or procedures
·
Provide group user training as mandated by the
Post
·
Support developing of legible and comprehendible
training material for computer users to augment verbal and classroom
instructions.
3. Hardware Support
and Maintenance (5%):
·
Carry out routine maintenance and help staff
with their immediate hardware issues on all computer equipment and LAN system, including
but not limited to Photocopiers, Printers, Desktop, CPU etc
·
Serve as the primary point of contact with local
HP warranty reseller on desktops. Deal with repair centers where to repair
broken IT Equipment.
·
Develop a maintenance plan for the Peace Corps
Uganda Computer equipment and LAN systems, ensuring the incumbent and other
system employees and Volunteers are utilizing it.
·
Troubleshoot hardware and software systems
·
Maintain a legible and comprehensive record log
of all actions conducted on the LAN/WAN, to include routine procedures as
rebooting of the systems
·
Seek-in-house, local and regional assistance in
a reasonable amount of time to ensure the least amount of downtime
·
Diagnoses computers for hardware failures then
coordinate with suppliers for defective or broken down parts and process
replacements for the equipment under warranty and arrange sending the defective
ones back to suppliers
4. I.T. Equipment disposal & Inventory Management (8%)
·
Upon receipt of new equipment and after
deployment of the same incumbent is responsible for taking old equipment off
the inventory and handing it over to GSO for disposal
·
The incumbent shall follow the Peace Corps
regulations for disposition of information system hardware
·
The incumbent will be responsible for Post's
inventory Management
5. I.T. Security (2%): Act as IT security assistant and
second point of contact
6. I.T. Specialist Backup (5%): Act as IT Specialist backup
on IT Specialist absence
Qualifications, Skills and Experience:
·
The ideal candidate for US Peace Corps IT
Assistant vacancy should hold a Bachelor's degree in English, Journalism,
Computer Science, Technical Writing is preferred
·
At least two years of progressively responsible
experience in Online Content management and computer user support is required
·
Three to five
years' experience managing content and production for high traffic
websites
·
General working knowledge and familiarity with
Web technologies and design languages (applications) including client and
server side scripting, online content management
·
Exceptional communication and organizational
skills
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Advanced knowledge of HTML and experience with
popular content management systems (Drupal, Convio, Kintera etc)
·
Ability to manage multiple projects in a fast
paced, deadline-driven environment
·
Possess the ability to do video and audio
editing
·
Basic adobe photoshop skills
·
Proven ability to build consensus and work
effectively within a cross-departmental team
·
Good users support and training skills being
physically present or on the phone
·
Very good knowledge of common applications like
Microsoft Office and Adobe suites
·
Good background on computer maintenance
·
Possess the ability to quickly learn and teach
Peace Corps applications
·
Managing Active Directory environment on Windows
server 2012
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Managing backup on Windows servers
·
Candidate must be able to legally work in Uganda
·
Language Proficiency: Proficiency in English is
required. Ability to speak at least one local language is preferred
Note: Also for the I.
T. position, submit a link to a website or electronic copy
of web work or a PDF project that the applicant has accomplished in the recent
past.
How to Apply:
ALL submissions must be electronic. (Please do not attach
academic credentials to the email)
Please submit a Microsoft Word formatted letter of interest,
resume, names and contacts information for three references to
applications@ug.peacecorps.gov. Please clearly indicate the position applied
for on the subject line of your cover email. Submitted documents become the
property of Peace Corps and will not be returned. You will be contacted ONLY if
you are deem qualified. If called for an interview, you will be expected to
bring copies of your academic credentials. Finalists from the first interview
will be expected to bring a reference letter from their Local Council (LC1) as
part of the final review process.