IT Assistant Jobs at United States Government Peace Corps in Uganda

Job Title:   IT Assistant

Employer: United States Government Peace Corps

Duty Station: Kampala, Uganda

Application Deadline: 19^th Jan 2015

Job Description:

Duties and Responsibilities:

1. Online Content Management (60%)

·         Create, develop and manage content for Peace Corps Uganda's web presence (requires working with content management software)

·         Actively coordinate web projects across Peace Corps Uganda program department

·         Maintain a consistent look and feel throughout all web properties as per Peace Corps' requirements

·         Working closely with a cross-departmental team, maintain and develop the master content calendar for all web properties copy, edit and proofread all web properties copy, edit and proofread all web content working with the departmental heads.

·         Oversee and manage the Facebook and Twitter accounts and other social networking presence of Peace Corps Uganda and monitor the blogs

·         Keep current with emerging web technologies through relevant blogs, listservs and social media platforms

·         Assure web-based information is archived for future needs and reference

·         Keenly track and report on all site metrics

·         Work cooperatively with key team members, clients and vendors

·         Manipulate and organize data including but not limited to video, audio etc. into a web format

2. Staff Training and Support (20%)

·         Mentor and train office staff on software Peace Corps uses such as; Microsoft Office suite, Adobe Suite, Internet Explorer, Windows 7 and 8, burning software; Peace Corps applications: VIDA, Intranet, SFTP, Track-it, SharePoint

·         Aside from the daily instructions on specific problems and methods of performing simple tasks, the incumbent also must provide individual training to new employees and to all users on new software packages or procedures

·         Provide group user training as mandated by the Post

·         Support developing of legible and comprehendible training material for computer users to augment verbal and classroom instructions.

 

3. Hardware Support and Maintenance (5%):

·         Carry out routine maintenance and help staff with their immediate hardware issues on all computer equipment and LAN system, including but not limited to Photocopiers, Printers, Desktop, CPU etc

·         Serve as the primary point of contact with local HP warranty reseller on desktops. Deal with repair centers where to repair broken IT Equipment.

·         Develop a maintenance plan for the Peace Corps Uganda Computer equipment and LAN systems, ensuring the incumbent and other system employees and Volunteers are utilizing it.

·         Troubleshoot hardware and software systems

·         Maintain a legible and comprehensive record log of all actions conducted on the LAN/WAN, to include routine procedures as rebooting of the systems

·         Seek-in-house, local and regional assistance in a reasonable amount of time to ensure the least amount of downtime

·         Diagnoses computers for hardware failures then coordinate with suppliers for defective or broken down parts and process replacements for the equipment under warranty and arrange sending the defective ones back to suppliers

4. I.T. Equipment disposal & Inventory Management (8%)

·         Upon receipt of new equipment and after deployment of the same incumbent is responsible for taking old equipment off the inventory and handing it over to GSO for disposal

·         The incumbent shall follow the Peace Corps regulations for disposition of information system hardware

·         The incumbent will be responsible for Post's inventory Management

5. I.T. Security (2%): Act as IT security assistant and second point of contact

6. I.T. Specialist Backup (5%): Act as IT Specialist backup on IT Specialist absence

Qualifications, Skills and Experience: 

·         The ideal candidate for US Peace Corps IT Assistant vacancy should hold a Bachelor's degree in English, Journalism, Computer Science, Technical Writing is preferred

·         At least two years of progressively responsible experience in Online Content management and computer user support is required

·         Three to five  years' experience managing content and production for high traffic websites

·         General working knowledge and familiarity with Web technologies and design languages (applications) including client and server side scripting, online content management

·         Exceptional communication and organizational skills

·         Advanced knowledge of HTML and experience with popular content management systems (Drupal, Convio, Kintera etc)

·         Ability to manage multiple projects in a fast paced, deadline-driven environment

·         Possess the ability to do video and audio editing

·         Basic adobe photoshop skills

·         Proven ability to build consensus and work effectively within a cross-departmental team

·         Good users support and training skills being physically present or on the phone

·         Very good knowledge of common applications like Microsoft Office and Adobe suites

·         Good background on computer maintenance

·         Possess the ability to quickly learn and teach Peace Corps applications

·         Managing Active Directory environment on Windows server 2012

·         Managing backup on Windows servers

·         Candidate must be able to legally work in Uganda

·         Language Proficiency: Proficiency in English is required. Ability to speak at least one local language is preferred

Note:  Also for the I.

T. position, submit a link to a website or electronic copy of web work or a PDF project that the applicant has accomplished in the recent past.

How to Apply:

ALL submissions must be electronic. (Please do not attach academic credentials to the email)

Please submit a Microsoft Word formatted letter of interest, resume, names and contacts information for three references to applications@ug.peacecorps.gov. Please clearly indicate the position applied for on the subject line of your cover email. Submitted documents become the property of Peace Corps and will not be returned. You will be contacted ONLY if you are deem qualified. If called for an interview, you will be expected to bring copies of your academic credentials. Finalists from the first interview will be expected to bring a reference letter from their Local Council (LC1) as part of the final review process.