Job Title: Account Relationship Manager
Reports to: Director Sales & Marketing
Job Summary:
The Account Relationship Manager to be in charge of the retention function for its growing clientele. The candidate will be responsible for developing long-term relationships with customers, connecting with key business executives and all stakeholders. You will liaise between customers and cross-functional internal teams to give timely feedback to our clients with a view of improving customer satisfaction and retention.
Key Duties and Responsibilities:
•Operate as the lead point of contact for any and all matters specific to your customers.
•Build and maintain strong, long-lasting customer relationships
•Develop a trusted advisor relationship with key customer stakeholders and executives.
•Conduct sensitization for new customers on benefits, processes and procedures to manage expectations.
•Conduct courtesy calls, have monthly/quarterly meetings with customers, give feedback and communicate key insights to management.
•Analyse utilization reports on a quarterly basis and discuss loss ratios periodically with management and customers.
•Plan and coordinate health education sessions for customers.
•Identify and grow opportunities within existing accounts and collaborate with sales team to ensure growth attainment.
•Assist with high severity requests or issue escalations as needed
•Perform any other duties as assigned by supervisor.
Qualifications, Skills and Experience:
•He / She should possess a degree in Business administration or its equivalent.
•The candidate must possess three (3) years of account management experience in a service industry or any other relevant experience.
•Demonstrated ability to communicate, present and influence effectively at all levels of the organization, including executives.
•Experience in delivering client-focused solutions based on customer needs
•Demonstrated ability to manage multiple projects at a time while paying strict attention to detail
•Excellent listening, negotiation and presentation skills
•Excellent verbal and written communications skills
How to Apply:
If interested, please send your C.V via E-mail to: iaa@img.co.ug
Or send your CV to:
P.O. Box 4686, Kampala, Uganda
Or deliver at IHK –HR office
Deadline: 4th, October 2013
Friday, 27 September 2013
Chief Relationship Officer Job Vacancy at Future Options in Kampala Uganda
Job Title: Chief Relationship Officer
About US:
Our client is a licensed financial institution established in Uganda and is a part of a global group with operations in over 20 countries. In line with its business plans, the client wishes to recruit a dynamic Chief Relationship Officer.
Key Duties and Responsibilities:
•Develop the overall product, business growth and sales objectives and plans, and monitor performance against the strategic business growth plan.
•Responsible for the growth of the bank’s loan portfolio, ensuring growth and quality targets are met at all branches.
•Conduct business development initiatives to seek out and target new customers and new sales opportunities.
•Responsible for the disbursement of quality credit in line with the bank’s credit policies making sure all credit approval and assessment processes are working effectively.
•Establish and ensure the delivery of high quality customer service to all
•Supervise and guide all heads of business units (Branches) to ensure growth targets for loans and deposits are met.
•Responsible for the assessment of key risks in the Relationship department and the development of prudent ways to mitigate/ address them.
•Directly responsible for providing continuous leadership, supervision, development training for all staff in the Relationship Department.
•Ensuring that the skills gaps are identified and bridged, succession plans are followed and implemented and overall performance management is done.
Qualifications, Skills and Experience:
•The applicant should possess a Bachelors degree in any field
•Professional training in banking and finance
•The applicant should possess 7 – 10 years of banking experience in credit, 5 of which should have been at a senior or middle management level
•Good communication skills.
•Analytical, problem solving and decision making skills
How to Apply:
All interested candidates are invited to send their applications enclosing curriculum vitae, academic and professional certificates along with the names and contacts of three referees. Applications should be sent by post, courier, hand delivery or e-mail to; The Director Executive Recruitments, Future Options Consulting Ltd, 4th Floor, Diamond Trust Building, Kampala Road P.O. Box: 34934, Kampala, Uganda. Phone: 031- 2265028/9, 0414-231204/206 Email:hr@futureoptionsug.com Only shortlisted candidates will be contacted.
Deadline: 30th October, 2013
About US:
Our client is a licensed financial institution established in Uganda and is a part of a global group with operations in over 20 countries. In line with its business plans, the client wishes to recruit a dynamic Chief Relationship Officer.
Key Duties and Responsibilities:
•Develop the overall product, business growth and sales objectives and plans, and monitor performance against the strategic business growth plan.
•Responsible for the growth of the bank’s loan portfolio, ensuring growth and quality targets are met at all branches.
•Conduct business development initiatives to seek out and target new customers and new sales opportunities.
•Responsible for the disbursement of quality credit in line with the bank’s credit policies making sure all credit approval and assessment processes are working effectively.
•Establish and ensure the delivery of high quality customer service to all
•Supervise and guide all heads of business units (Branches) to ensure growth targets for loans and deposits are met.
•Responsible for the assessment of key risks in the Relationship department and the development of prudent ways to mitigate/ address them.
•Directly responsible for providing continuous leadership, supervision, development training for all staff in the Relationship Department.
•Ensuring that the skills gaps are identified and bridged, succession plans are followed and implemented and overall performance management is done.
Qualifications, Skills and Experience:
•The applicant should possess a Bachelors degree in any field
•Professional training in banking and finance
•The applicant should possess 7 – 10 years of banking experience in credit, 5 of which should have been at a senior or middle management level
•Good communication skills.
•Analytical, problem solving and decision making skills
How to Apply:
All interested candidates are invited to send their applications enclosing curriculum vitae, academic and professional certificates along with the names and contacts of three referees. Applications should be sent by post, courier, hand delivery or e-mail to; The Director Executive Recruitments, Future Options Consulting Ltd, 4th Floor, Diamond Trust Building, Kampala Road P.O. Box: 34934, Kampala, Uganda. Phone: 031- 2265028/9, 0414-231204/206 Email:hr@futureoptionsug.com Only shortlisted candidates will be contacted.
Deadline: 30th October, 2013
Senior Human Resource and Administration Officer Jobs at USAID FHI 360 in Kampala, Uganda
Job Title: Senior Human Resource and Administration Officer
About Us:
FHI 360 is a leading global development organization dedicated to improving lives in lasting ways by advancing integrated locally driven solutions. Our professional staff includes experts in education, health, nutrition, economic development, civil society and environment as well as cross-cutting experts in gender issues, research, applied science, behavior change and technology giving us the unique mix of capabilities to address today's diverse and interrelated development challenges. FHI 360 operates from 60 offices with 4,400 staff in the U.S. and around the world.
Job Summary:
The Senior Human Resource and Administration Officer will offer technical support in the areas of HR, procurement, logistics management, security and asset management.
Key Duties and Responsibilities:
•Coordinate the human resource function of the firm
•Maintain work structure and update job requirements and job descriptions for all positions
•Maintains management guidelines by preparing and updating recommended human resource policies and procedures
•Maintains organisation staff by establishing recruiting, testing and interviewing program; and advising managers on candidate selection; conducting and analysing exit interviews and recommending changes
•Ensure legal compliance by monitoring and implementing applicable human resource local labour laws
•Offers day to day performance management guidance to line management
•Work closely with management and employees to improve work relationships, build morale, increase productivity and retention
•Supervise the regular update of the Non expendable Property register per guidelines
•Ensure the procurement process is conducted in accordance with appropriate FHI 360 policies, regulations and procedures
•Responsible for the security and safety of staff and premises, transport and logistics services for the entire Country Office.
Qualifications, Skills & Experience:
•The candidate should possess a bachelor’s degree in human resource, business administration, social sciences or related field
•The HR & Admin Officer should possess at least five years experience in HR & Administration in a related job role.
•Experience managing staff
•Strong written and verbal communication skills in English
How to Apply:
All candidates should send a cover letter and CV/resume by email to: uganda-info@fhi360.org. Please clearly indicate Job Title in email subject line or on top of envelope.
Deadline: 4th October, 2013
About Us:
FHI 360 is a leading global development organization dedicated to improving lives in lasting ways by advancing integrated locally driven solutions. Our professional staff includes experts in education, health, nutrition, economic development, civil society and environment as well as cross-cutting experts in gender issues, research, applied science, behavior change and technology giving us the unique mix of capabilities to address today's diverse and interrelated development challenges. FHI 360 operates from 60 offices with 4,400 staff in the U.S. and around the world.
Job Summary:
The Senior Human Resource and Administration Officer will offer technical support in the areas of HR, procurement, logistics management, security and asset management.
Key Duties and Responsibilities:
•Coordinate the human resource function of the firm
•Maintain work structure and update job requirements and job descriptions for all positions
•Maintains management guidelines by preparing and updating recommended human resource policies and procedures
•Maintains organisation staff by establishing recruiting, testing and interviewing program; and advising managers on candidate selection; conducting and analysing exit interviews and recommending changes
•Ensure legal compliance by monitoring and implementing applicable human resource local labour laws
•Offers day to day performance management guidance to line management
•Work closely with management and employees to improve work relationships, build morale, increase productivity and retention
•Supervise the regular update of the Non expendable Property register per guidelines
•Ensure the procurement process is conducted in accordance with appropriate FHI 360 policies, regulations and procedures
•Responsible for the security and safety of staff and premises, transport and logistics services for the entire Country Office.
Qualifications, Skills & Experience:
•The candidate should possess a bachelor’s degree in human resource, business administration, social sciences or related field
•The HR & Admin Officer should possess at least five years experience in HR & Administration in a related job role.
•Experience managing staff
•Strong written and verbal communication skills in English
How to Apply:
All candidates should send a cover letter and CV/resume by email to: uganda-info@fhi360.org. Please clearly indicate Job Title in email subject line or on top of envelope.
Deadline: 4th October, 2013
Subscribe to:
Comments (Atom)