Iron bars (Y 10)-6 Ring bars 2 @ 9000= 18,000/= Cement- 4 bags @ 27500 =110,000/= Binding wire-2kgs @ 5000= 10,000/= Timber-12 @ 8000=102,000/= kULANDA (10)@ 2000= 20,000/= oKUYUZA (2) @ 400 =800/= Transport -20,000/= Water -30,000/= His debt + Water=50,000/= Payan (2 Rolls)@ 35,000- 70,000/=

Wednesday, 30 October 2013

Customer Service Manager Vacancy at Afrimax Uganda Limited in Kampala, Uganda

Job Title:Customer Service Manager

Organization:Afrimax Uganda Limited
Duty Station:Kampala, Uganda
Reports to:Chief Commercial Officer

Job Summary: The Customer Service Manager will build and manage a team of customer-centric staff who will ensure all the customer touch points consistently provide our customers with a great service and positive experience. Attitude and personality are key and these will be evident in your achievements to date, whether that is in the telecoms industry or elsewhere.

Key Duties and Responsibilities:

-Draft all the department’s processes and procedures; update on an ongoing basis
-Recruit and train the front line staff
-Put in place ongoing training and development programme for all customer facing staff
-Manage shift and roster schedules to maximize staff efficiency and service availability to customers
-Implement and manage contact centre, including IVR menu’s
-Draft and continually update the FAQ section of the customer web portal
-Monitor inbound call and customer contact quality
-Prepare regular departmental KPI reports and highlight action plan for addressing weaknesses, if any
-Communicate customer issues that affect other departments as soon as they are identified by Customer
-Service agents from their interactions with customers
-Identify and recommend operational improvements to enhance quality of service and productivity, including new media

Qualifications, Skills and Experience:

-The applicant should possess a Bachelor's Degree in a relevant field
-At least five years experience in managing and/or supervising a Customer Service department or call centre
-Excellent people-management, motivation and team building skills
-Proficiency in CRM systems and IVRs
-Willingness to work long hours at times when the job requires it.
-Ability to work both hands on and at a high strategic level
-Good written and oral English language skills

How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses.

NB: Only applications prepared in English and submitted in either MS Word or PDF format will be considered. Application must include current salary package and date of birth.

Please visit web link below and click Apply now if convinced you have the job requirements

Click Here

Project Manager Job Vacancy at National Environment Management Authority (NEMA) in Kampala, Uganda

Job Title: Project Manager

Organization: National Environment Management Authority (NEMA)
Duty Station:  Kampala, Uganda
Reports To:  Director Environmental Monitoring and Compliance

About NEMA:

The National Environment Management Authority (NEMA) is a semi-autonomous institution, established in May 1995 under the National Environment Act CAP 153 and became operational in December 1995, as the principal agency in Uganda, charged with the responsibility of coordinating, monitoring, regulating and supervising environmental management in the country.

Job Summary:

The Project Manager will plan, promote, manage and deliver the project outputs, working with stakeholders to meet the Project’s strategic objectives.

Key Duties and Responsibilities:-

-Ensure the timely and effective implementation of the project
-Plan the activities of the project and monitor progress against the approved work-plan;
-Drafting terms of references and work specifications and overseeing all contractors’ work;
-Monitor events as determined in the project monitoring schedule plan, and update the plan as required;
-Manage requests for the provision of financial resources by UNDP, through advance of funds,  direct payments, or reimbursement using the FACE (Fund Authorisation and Certificate of
Expenditures);
-Monitor financial resources and accounting to ensure accuracy and reliability of financial reports;
-Be responsible for preparing and submitting financial reports to UNDP on a quarterly basis through the Director Finance of NEMA;
-Manage and monitor the project risks initially identified and submit new risks to the project board  for consideration and decision on possible actions if required; update the status of these risks by  maintaining the project risks log;
-Coordinate with UNDP and project partners to prepare mandatory reports that are part of the process of monitoring, evaluation and project budget in accordance with the requirements of (the) donor (s) specified in (the ) project document and / or when they are asked.
--Capture lessons learnt during project implementation – a lessons learnt log can be used in this regard
-Perform regular progress reporting to NEMA for presentation to the project board as required
-Prepare the annual performance review report (APR)/Project implementation report (PIR), and submit the report to the project board and the outcome group;
-Prepare the annual work plan and quarterly plans for each year in accordance with UNDP guidelines,
-Update the Atlas Project Management module if external access is made available.
-Supervise the Project Finance and Administrative Assistant to ensure timely delivery financial reports required by UNDP
-Liaise with project focal persons in each district and Kidepo Conservation Area on implementation  of landscape level activities
-Liaise with relevant Government agency and donors/NGO’s on behalf of NEMA;
-Link with other GEF project Managers for purposes of sharing lessons learnt and good practices from implementing the project.

Qualifications, Skills and Experience:

-The applicant should hold a Masters degree in any of the following disciplines: Forestry, Wildlife management, Environmental Science and/or other related fields. Any other additional relevant qualifications are an added advantage.
-At least a minimum of ten (10) years working experience  in wildlife / forestry / biodiversity conservation and management in Uganda .Five (5) of which should be in Project/Programme Management.
-Working knowledge and experience with Government of Uganda Agencies is desirable
-Good understanding of GEF and UNDP finance and administrative procedures will be an added advantage
-Experience in managing multi-stakeholder develop Management projects
-Ability to administer budgets, supervise staff at all levels and interact with local stakeholders and Government officials
-Strong drafting, editing, reporting and presentation skills
-Proficiency in use of computer applications and packages (Excel and word among others)
-Excellent writing and communication skills
-Demonstrates / Safeguards Ethics and Integrity
-Demonstrates corporate knowledge and sound judgment
-Acts as a team player and facilitates team work
-Facilitates and encourages open communication in the team, communicates effectively;
-Shares knowledge and encourages the learning of others.

How to Apply:
All applicants should send their handwritten applications either by hand or via electronic mail and/or  through post office enclosing copies of certificates/testimonials and detailed curriculum vitae indicating three professional referees addressed to:-
The Executive Director
National Environment Management Authority (NEMA)
NEMA House, Plot 17/19/21 Jinja Road
P.O. Box 22255
Kampala. Uganda

Deadline: 1st November 2013 by 5.00 pm

Note:
Applicants who will not have heard from us December 15, 2013 should consider their applications unsuccessful.
NEMA is an equal opportunity employer.

Careers at IAA Resolution Health East Africa Limited in Kampala Uganda-Sales Agents

Job Title:Sales Agents

Organization: IAA Resolution Health East Africa Limited
Duty Station:Kampala, Uganda

About Us:

IAA-Resolution, which is a partnership between IAA Healthcare and Resolution Health East Africa, offers healthcare packages that provide our clients with high value in benefits and unique service. IAA- Resolution has a strong accredited medical service provider network of over 500 hospitals, clinics and doctors all across East Africa.

Job Summary:
The Sales Agents will be responsible for implementation of marketing and selling initiatives and collaboration of business development strategies to build and establish a strong brand identity for ultimate sales and profitable performance.

Key Duties and Responsibilities:

-Identify new clients, schedule meetings with potential clients and follow up on the developed accounts
-Assess client needs and advise them on suitable options, pricing and any other  required information
-Develop and maintain relationships with key business stakeholders.
-Avail client servicing through timely delivery of all documentation and follow-up with customers on all open or unresolved issues.
-Maintain strong knowledge of all company products and policy features, industry competitors and provide critical market feedback.
-Maintain consistency in production and performance.
-Maintain and keep appropriate records of your clients.

Qualifications, Skills and Experience:

-The applicant should possess a Bachelor’s degree or more from a reputable institution. C.O.P qualification will be an added advantage
-Two or more years’ experience in service sales with proven record of performance
-Good knowledge and application of computer programs especially Word, Excel & PowerPoint
-Effective communication and presentation skills with fluency in English
-Demonstrated successful working experience and or training in marketing, research or other relevant professions will be considered
-Excellent customer service and interpersonal skills
-Persistence, Enthusiasm & Aggressiveness
-Excellent at building Contacts, networking and creating long-term relationships
-Great negotiation skills
-Visionary, Strategic & Creative
-Should be smart and presentable
-Age: 25 – 40 years

How to Apply:
If you believe you are a team player and would be a valuable resource to this ever growing brand, please:
Click here to register your application
Email your application to jobs@iaa-resolution.co.ug consisting of your application letter and updated CV listing three references, quoting the position in the email subject.
Only applications registered as per step 1 with a matching CV sent to us shall be considered.

Deadline: 14th November, 2013 by 5PM