Job Title: Uganda Country Director
Reports to: Head of Operations
Job Summary:
The Country Director shall provide overall leadership, strategic direction and operational management in line with Retrak’s vision, mission statement, values, and strategic priorities as outlined in Retrak’s Strategic Plan.
The Country Director will through the effective management of staff and resources, achieve the organisation’s mission of a world where no child is forced to live on the street. The post also includes the responsibility to deepen understanding and awareness in the public domain of the struggles and successes of street children by working with families and communities. The post holder is expected to increase Retrak’s profile at Country level through representation to external actors and advocacy on behalf of street children.
The Country Director will ensure that Retrak Uganda operates within the recommended practice for safeguarding children in its care at all times. The Country Director will monitor and review policies, procedures and safeguarding measures for children accessing our provision.
Qualifications, Skills and Experience:
•The applicant should hold a degree in Social Work, Social Sciences or child Psychology or related field. A Masters (or postgraduate certificate) degree in management / administration or finance would be advantageous.
•At least five years experience of working in a senior programme management role in either a children’s field or an international aid / development agency.
•Proven track record in a social work (or related e.g. youth work) context working to the highest standards with children in the areas of resettlement, foster care and/or child development.
•Significant experience of managing grants from institutions such as USAID, ECHO, Comic Relief, ESF, NRF, ERDF. A track record of having developed successful relationships with donors, government bodies, other (I)NGOs.
•Ability to integrate your knowledge of child development into interventions and programmes that lead to the successful resettlement and foster care placement of street children.
•Ability to lead a diverse team and provide high quality supervision, line management and support to staff.
•Possess the ability to delegate to staff that creates a positive and innovative working environment.
•Excellent interpersonal, influencing and communication skills.
•An aptitude for contract negotiation and management.
•Excellent written, verbal and presentation skills.
•Have an active and vibrant Christian faith.
•A track record of successfully managing local partners delivering programmes for your organization.
•In-depth and breadth of expertise in programme and project design, programme development, delivery, management, monitoring and evaluation.
•Demonstrable experience in managing finance systems.
•Experience of managing human resource systems for of a team of national and international staff from various cultural backgrounds.
•Possess the requisite skill, compassion and passion to address the needs and challenges of working with street children.
•Resolute and committed to attention to detail and to achieving high quality standards of care for Street Children. Be proactive in pursuing this within Retrak.
•Analytical mindset, with the ability to be creative and innovative.
•Be results orientated with energy and drive to provide the highest standard of care to street children.
•Ability to network and form positive relationships with a wide of range of internal and external stakeholders.
•A team player and have a desire to learn and be stretched in new areas.
•Have a desire to coach those around you in order that they reach their potential.
Please visit www.retrak.org to download the full Job Description and Person Specification.
How to Apply:
Please send a detailed CV, a covering letter of no more than one page with reference to the 'Job Description and Person Specification' to mailbox@retrak.org in which you highlight:
•How your experience meets the requirements of the role;
•In particular outline your experience of general management and financial management;
•Your motivation in applying, and;
•How you are the best person for the job.
Candidates who do not meet all of the selection criteria but can demonstrate significant and appropriate strengths in other areas that are directly relevant to the Job
Deadline: (UK time) Monday 30th September 2013 by 5.00pm
Friday 27 September 2013
Account Relationship Manager Job Vacancy at IAA Healthcare in Kampala, Uganda
Job Title: Account Relationship Manager
Reports to: Director Sales & Marketing
Job Summary:
The Account Relationship Manager to be in charge of the retention function for its growing clientele. The candidate will be responsible for developing long-term relationships with customers, connecting with key business executives and all stakeholders. You will liaise between customers and cross-functional internal teams to give timely feedback to our clients with a view of improving customer satisfaction and retention.
Key Duties and Responsibilities:
•Operate as the lead point of contact for any and all matters specific to your customers.
•Build and maintain strong, long-lasting customer relationships
•Develop a trusted advisor relationship with key customer stakeholders and executives.
•Conduct sensitization for new customers on benefits, processes and procedures to manage expectations.
•Conduct courtesy calls, have monthly/quarterly meetings with customers, give feedback and communicate key insights to management.
•Analyse utilization reports on a quarterly basis and discuss loss ratios periodically with management and customers.
•Plan and coordinate health education sessions for customers.
•Identify and grow opportunities within existing accounts and collaborate with sales team to ensure growth attainment.
•Assist with high severity requests or issue escalations as needed
•Perform any other duties as assigned by supervisor.
Qualifications, Skills and Experience:
•He / She should possess a degree in Business administration or its equivalent.
•The candidate must possess three (3) years of account management experience in a service industry or any other relevant experience.
•Demonstrated ability to communicate, present and influence effectively at all levels of the organization, including executives.
•Experience in delivering client-focused solutions based on customer needs
•Demonstrated ability to manage multiple projects at a time while paying strict attention to detail
•Excellent listening, negotiation and presentation skills
•Excellent verbal and written communications skills
How to Apply:
If interested, please send your C.V via E-mail to: iaa@img.co.ug
Or send your CV to:
P.O. Box 4686, Kampala, Uganda
Or deliver at IHK –HR office
Deadline: 4th, October 2013
Reports to: Director Sales & Marketing
Job Summary:
The Account Relationship Manager to be in charge of the retention function for its growing clientele. The candidate will be responsible for developing long-term relationships with customers, connecting with key business executives and all stakeholders. You will liaise between customers and cross-functional internal teams to give timely feedback to our clients with a view of improving customer satisfaction and retention.
Key Duties and Responsibilities:
•Operate as the lead point of contact for any and all matters specific to your customers.
•Build and maintain strong, long-lasting customer relationships
•Develop a trusted advisor relationship with key customer stakeholders and executives.
•Conduct sensitization for new customers on benefits, processes and procedures to manage expectations.
•Conduct courtesy calls, have monthly/quarterly meetings with customers, give feedback and communicate key insights to management.
•Analyse utilization reports on a quarterly basis and discuss loss ratios periodically with management and customers.
•Plan and coordinate health education sessions for customers.
•Identify and grow opportunities within existing accounts and collaborate with sales team to ensure growth attainment.
•Assist with high severity requests or issue escalations as needed
•Perform any other duties as assigned by supervisor.
Qualifications, Skills and Experience:
•He / She should possess a degree in Business administration or its equivalent.
•The candidate must possess three (3) years of account management experience in a service industry or any other relevant experience.
•Demonstrated ability to communicate, present and influence effectively at all levels of the organization, including executives.
•Experience in delivering client-focused solutions based on customer needs
•Demonstrated ability to manage multiple projects at a time while paying strict attention to detail
•Excellent listening, negotiation and presentation skills
•Excellent verbal and written communications skills
How to Apply:
If interested, please send your C.V via E-mail to: iaa@img.co.ug
Or send your CV to:
P.O. Box 4686, Kampala, Uganda
Or deliver at IHK –HR office
Deadline: 4th, October 2013
Chief Relationship Officer Job Vacancy at Future Options in Kampala Uganda
Job Title: Chief Relationship Officer
About US:
Our client is a licensed financial institution established in Uganda and is a part of a global group with operations in over 20 countries. In line with its business plans, the client wishes to recruit a dynamic Chief Relationship Officer.
Key Duties and Responsibilities:
•Develop the overall product, business growth and sales objectives and plans, and monitor performance against the strategic business growth plan.
•Responsible for the growth of the bank’s loan portfolio, ensuring growth and quality targets are met at all branches.
•Conduct business development initiatives to seek out and target new customers and new sales opportunities.
•Responsible for the disbursement of quality credit in line with the bank’s credit policies making sure all credit approval and assessment processes are working effectively.
•Establish and ensure the delivery of high quality customer service to all
•Supervise and guide all heads of business units (Branches) to ensure growth targets for loans and deposits are met.
•Responsible for the assessment of key risks in the Relationship department and the development of prudent ways to mitigate/ address them.
•Directly responsible for providing continuous leadership, supervision, development training for all staff in the Relationship Department.
•Ensuring that the skills gaps are identified and bridged, succession plans are followed and implemented and overall performance management is done.
Qualifications, Skills and Experience:
•The applicant should possess a Bachelors degree in any field
•Professional training in banking and finance
•The applicant should possess 7 – 10 years of banking experience in credit, 5 of which should have been at a senior or middle management level
•Good communication skills.
•Analytical, problem solving and decision making skills
How to Apply:
All interested candidates are invited to send their applications enclosing curriculum vitae, academic and professional certificates along with the names and contacts of three referees. Applications should be sent by post, courier, hand delivery or e-mail to; The Director Executive Recruitments, Future Options Consulting Ltd, 4th Floor, Diamond Trust Building, Kampala Road P.O. Box: 34934, Kampala, Uganda. Phone: 031- 2265028/9, 0414-231204/206 Email:hr@futureoptionsug.com Only shortlisted candidates will be contacted.
Deadline: 30th October, 2013
About US:
Our client is a licensed financial institution established in Uganda and is a part of a global group with operations in over 20 countries. In line with its business plans, the client wishes to recruit a dynamic Chief Relationship Officer.
Key Duties and Responsibilities:
•Develop the overall product, business growth and sales objectives and plans, and monitor performance against the strategic business growth plan.
•Responsible for the growth of the bank’s loan portfolio, ensuring growth and quality targets are met at all branches.
•Conduct business development initiatives to seek out and target new customers and new sales opportunities.
•Responsible for the disbursement of quality credit in line with the bank’s credit policies making sure all credit approval and assessment processes are working effectively.
•Establish and ensure the delivery of high quality customer service to all
•Supervise and guide all heads of business units (Branches) to ensure growth targets for loans and deposits are met.
•Responsible for the assessment of key risks in the Relationship department and the development of prudent ways to mitigate/ address them.
•Directly responsible for providing continuous leadership, supervision, development training for all staff in the Relationship Department.
•Ensuring that the skills gaps are identified and bridged, succession plans are followed and implemented and overall performance management is done.
Qualifications, Skills and Experience:
•The applicant should possess a Bachelors degree in any field
•Professional training in banking and finance
•The applicant should possess 7 – 10 years of banking experience in credit, 5 of which should have been at a senior or middle management level
•Good communication skills.
•Analytical, problem solving and decision making skills
How to Apply:
All interested candidates are invited to send their applications enclosing curriculum vitae, academic and professional certificates along with the names and contacts of three referees. Applications should be sent by post, courier, hand delivery or e-mail to; The Director Executive Recruitments, Future Options Consulting Ltd, 4th Floor, Diamond Trust Building, Kampala Road P.O. Box: 34934, Kampala, Uganda. Phone: 031- 2265028/9, 0414-231204/206 Email:hr@futureoptionsug.com Only shortlisted candidates will be contacted.
Deadline: 30th October, 2013
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