Organisation: Barclays Bank
Duty Station: Kampala, Uganda
Reports to: Application Fraud Manager
About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.
Job Summary: The Fraud analyst, Credit cards will be responsible for;
Control of cardholder fraud by going through BASE 1 and 11 advices
Monitoring of Local Negative File exception reports
Monitor all Cardholder Fraud and ensure all fraudulent transactions are suspended from cardholder’s accounts
Monitor all Card applications on Imaging and Workflow and ensure all fraudulent applications are suspended from having the card being generated
Key Duties & Responsibilities:
1. Operational Management 70%
Report issuer fraud as per laid down procedures.
Raise charge backs to the Issuing Chargeback’s Analyst in BSSSA
Go through all issuing fraud exception reports and ensure cardholder fraud does not exceed 0.1% of Turnover per quarter
2. Service Management 25%
Manage cardholder relationships by advising them whenever card is blocked due to fraud usage.
Manage merchant relationship by advising the Acquiring Manager whenever fraud is suspected.
3. Self 5%
Agree individual performance objectives, standards and targets with Team Leader
Pursue self development to increase personal effectiveness acknowledging strength.
Qualifications, Skills & Experience:
The applicant should possess comprehensive knowledge of all of Card products and services
Excellent Risk Management skills- this role is dealing with Fraud monitoring of cardholders.
The jobholder must have gained first hand experience with clients and have proven negotiation skills.
Working within a stringent environment of card fraud.
Experience in Fraud monitoring
Experience in Visa operating standards in relation to Fraud.
Comprehensive knowledge of card fraud.
In-depth knowledge Fraud types
Use of Visa On-line system
Use of VROL system
Use of Visa Risk Manager(VRM)
In depth knowledge of Risk Management in relation to card business.
Knowledge of Visa fraud Reporting procedures
Contacts with Law enforcement in relation with card fraud
Knowledge in Different fraud types
Knowledge of the general VISA Business Rules
People management, both from a staff and customer perspective.
Analytical thinking
Good Communication, verbal and written
Good decision making skills
Negotiation skills
Good Interpersonal skills
Influencing skills
Investigative skills
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 16th December, 2013
