Jobs at ABC Capital Bank Ltd - Human Resource Manager

Job Title:  Human Resource Manager

Employer: ABC Capital Bank Ltd

Duty Station: Kampala, Uganda

Application Deadline: 23^rd Jan 2015

Job Description:

Duties and Responsibilities:

• Regularly review the Human Resource Management strategies, policies and procedures in accordance with the organization’s strategic business plan.
• Prepare manpower forecasts in line with the Bank’s business strategy, develop and implement an appropriate recruitment plan.
• Ensure there is proper implementation of all approved Human Resource management policies, procedures, programs and advice line managers in accordance with the human resources manual.
• Plan and conduct training and development programs to meet identified needs and promote change management in accordance with the organization's objectives.
• Design and Maintain suitable staff Performance Management System.
• Compile, prepare and implement the departmental budget in accordance with the guidelines.
• Compile and send departmental reports in accordance with the specific requirements of the organization
• Coordinate security of all Bank premises and properties and ensure provision of fire equipment.
• Coordinate for the Insurance of Bank premises, equipment and any property of the Bank with reputable insurance companies.
• Ensure provision of excellent and efficient administrative support to all Departments.
• Design and implement appropriate payroll management system for the Bank.
• Career and succession planning for staff, key resource people and positions.
• Perform any other functions/duties as may be assigned form time to time.

Key Performance Indicators:

• Effective HR policies introduced and implemented
• Low numbers of employee conflicts
• Increased input of Human Resources towards attainment of Bank’s objectives
• Increased profitability of the Bank.

Qualifications, Skills and Experience:

• The ideal applicant for the ABC Capital Bank job placement should hold a Bachelor’s Degree, from an accredited university in Human Resource Management or Public Administration Management with a Postgraduate Diploma in Human Resource Management/Administration.
• At least five years’ experience working in a busy / commercial organization of repute in HR department minimum of which for three years should be at management level
• Skills in leadership and motivational ability
• Excellent analytical excellence and problem solving ability
• Team working and team leadership skills.
• Excellent communication and interpersonal skills
• High degree of confidentiality
• Working knowledge of labour laws
• Possess the ability to work under minimum supervision

How to Apply:

All qualified and interested candidates should send at most a 2-paged cover letter, updated CV, copies of your academic certificates and transcripts to: The Executive Director, ABC Capital Bank Limited, P.O. Box 21091, Kampala, Uganda.  Tel+256414245200

E-mail to: hr@abccapitalbank.co.ug

NB: We appreciate all applicants for showing interest in working with us, but only shortlisted candidates will be contacted. Please clearly indicating the position you have applied for.

Banqueting/Conference Waiters Job Vacancy at Fairway Hotel and Spa in Uganda

 Job Title: Banqueting/Conference Waiters

Employer: Fairway Hotel and Spa

Duty Station: Kampala, Uganda

Application Deadline: 31^st Jan 2015

Job Description:

Fairway Hotel and Spa stands as a testament to the rich history and bright future of Kampala City. Established over 40 years ago, we have continued to define warm African hospitality through our comfortable and affordable accommodation, banqueting and leisure services   with upscale amenities.

Qualifications, Skills and Experience:

• The ideal candidate for the Waiter Jobs should hold a Diploma in Tourism and Hospitality Management or Hotel and institutional and catering
• At minimum of two years’ experience

How to Apply: 

All candidates are encouraged to come for walk-in interviews which will be conducted on Saturday 31st January & Sunday 1st February 2015 at 10:00am at Fairway Hotel. Please contact: 0774169103/0754169103 for details.

Customer Service Advisor Job at Barclays Bank UK in Uganda

Job Title:   Customer Service Advisor - 00190195

Employer: Barclays Bank UK

Duty Station: Kampala, Uganda

Application Deadline: 23^rd Jan 2015

Job Description:

Duties and Responsibilities:

• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk-in primarily retail banking customers.
• Where required, process foreign currency travellers cheques, either by issuing or cashing such cheques.
• Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque, verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Team Leader Cash or Branch Coordinator for follow-up and decision-making on whether to proceed.
• Refer any transactions in excess of teller limits to the next level for authorisation.
• Enter all transactions into the bank’s system and ensure that all transactions are properly authorised before processing.
• Carefully count all cash received or dispensed to ensure that errors are  avoided. Barclays has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.
• Support customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.
• Reconcile own till cash at the beginning and end of each day, as well as when cash is restocked or repatriated during the day.
• Open and close tills according to the bank’s procedures, including physically securing the till according to requirement set out (e.g. physically chaining the till).
• Throughout each day, advise the Cash/ATM Custodian when teller cash limits are reached to enable them to restock or repatriate cash.
• Carry out snap checks as assigned by the Branch Coordinator from time to time.
• Ensure that all transaction records are kept meticulously and in accordance with bank procedures. Make such documents available for review/control purposes when required.

• Offer guidance to customers on the cash process to ensure the smooth flow of transactions.
• When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the Team Leader or Branch Coordinator, or ask the customer to speak to an Inquiries Advisor when all other efforts have been exhausted to resolve the customer’s request.
• Support customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.
• Explain the banks procedures, security requirements (such as the requirement to provide sufficient ID when transacting) as well as services to customers.
• Regularly inform customers of the value of using the Customer Feedback system, including explaining to customers how the bank uses their feedback to improve service.

• Create and maintain good working relations with the colleagues in the branch.
• Attend all mandatory trainings as required by the training schedule.
• Ensure that all leave days are taken within the branch leave schedule but giving specially consideration to business needs. Ensure proper approvals are obtained.
• Participate in the EOS surveys and action plans for the branch.
• Support the team in branch whenever called upon.
• Attend bank official functions whenever advised
• Identify and participant in community initiatives to support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
• Significantly contribute ideas to support the community initiatives agenda in the branch

• Identify sales leads through reviewing income levels on customer statements, questioning customers when they mention specific needs, and referring any new leads to Customer Advisors
• When specific sales campaigns are running in the branch, explain the campaign details in brief to customers, and direct them to the Customer Advisors for further information
• Perform any other duties as assigned from time to time.

Qualifications, Skills and Experience:

• The ideal candidates for the Customer Service Advisor vacancies should hold a High school diploma with Math and English passed at a higher grade
• At least one to two years’ experience in a banking hall environment either as cashier or inquiries
• High level of working knowledge of all the Bank’s retail products, procedures and policies
• Preferred
• Some knowledge of competitive products and processes.
• Relevant diploma and degree
• Some experience in dealing with large amounts of cash in a retail environment
• Possess excellent numeric skills including meticulous attention to detail
• Excellent communication skills especially verbal
• Possess good listening and questioning skills
• Good keyboard skills, especially on the numerical side.

How to Apply:

If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For queries contact us on 0417122453 or email: barclays.uganda@barclays.com