Employer: Uganda Child Rights NGO Network
Duty Station: Kampala, Uganda
Application Deadline: 26th August, 2013
Duties and Responsibilities:
• Professionally respond to cases reported through online chat, texts, emails and social media like Facebook and “speak-out boxes” are resolved.
• Provide support and/or information on line and face to face clients.
• Receiving, assessing and responding to the psychosocial needs of children.
• Managing the toll-free telephone counseling facility.
• Ensuring proper referral for children and other clients in need of help.
• Documenting and making reports for all cases handled.
• Updating the Child Helpline database.
• Keep confidential records of call records and details of case profiles
• To work with other actors to link children to other necessary support services and ensuring that they access such services.
• Ensure timely and appropriate reporting/escalating of cases that need further intervention to the supervisor.
Qualifications, Skills and Experience:
• The applicant should hold a Degree in either Guidance and Counseling, Community Psychology, Education, Sociology, Social Work and Social Administration, Adult and Community Education or Community Based Rehabilitation.
• Knowledge and interest in Child Protection issues
• Good knowledge of basic computer applications
• Good report writing skills
• Excellent communication skills
• Must have worked consistently as a professional counsellor for a minimum of one year.
• Knowledge and involvement in client support through the telephone is an added advantage
• Should have a strong desire to help others and be able to inspire respect, trust and confidence.
• Good command of English and any of the local language (s)
• Ability to remain calm in a crises situation
• Ability to maintain confidentiality
• Able to deal effectively with feelings, remain impartial and non-judgmental
• Good time management and ability to work under pressure
• Demonstrated maturity (i.e. good interpersonal skills, reliable and resolves conflicts amicably)
• Intrinsic motivation and ability to work with minimal supervision
How to Apply:
All candidates should send a detailed CV and cover letter to the provided email address. . You must state on the subject like clearly Ref: Application For Post Of (Your Preferred Vacancy)
Addressed to;
The Team Leader
Uganda child helpline
P.o. box 10293 Kampala, Uganda
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