Operational Clerk Job Vacancy at Frank Management Consult Limited

Job Title:Operational Clerk

Organization:Frank Management Consult Limited
Duty Station:Kampala, Uganda

About US:
Our client, a fastest growing international micro-finance seeks qualified and experienced Ugandan nationals to urgently fill the above position

Key Duties and Responsibilities:

-Ensure that set standards pertaining Marketing and Customer Service are exceeded.
-Ensure that every opportunity to generate sales leads to the Sales Consultants and Loan Officers are maximized.
-Ensure the generation of leads through superior Customer Service to Walk in Clients, Existing Clients and Telephonic Enquiries.
-To form the support base for Loan Officers and all other Staff within the Branch
-To form a link between Head Office and other branch staff and to assist Branch Staff and Head Office in solving queries
-Capturing and Verification of All Loan Application and Information.
-To ensure that production targets are met through rendering effective backup and support services to all Branch Staff.
-To effect healthy administrative processes within the branch.
-Assess and provide feedback on customer satisfaction.

Detailed Job Tasks:

1. Administration:
-To ensure that all administrative tasks in the branch
-To ensure that credit granting (affordability calculations), are done according to the East Africa Training Manual/NSA Origination procedures, and are strictly adhered to.
-Ensure that all loan application are captured on NSA correctly and accurately.
-To manage the filing process by ensuring that all loan application have the necessary documentation
-Maintaining files as per the prescribed standard and format
-Updating the Repayment Control Sheets on a daily basis
-Ensure that the correct Procedures are followed when receipting, updating and reporting on payments.
-Monitor pending disbursement lists and follow up on any variances daily.
-Ensure that reports and administrative requirements are submitted in time.
-Ensure that all staff in the branch adhere to all Company policies and procedures at all times.
-Monitor, control and report on telephone usage in the branch through the completion of the Branch telephone register in respect of all calls made from the branch.

2. Customer Service
-Offer a professional, friendly and efficient service to customers focused on building relationships at all times
-Ensure that you are conversant with all services and products offered by the company.
-Ensure that all customer complaints/queries are dealt with immediately and that a record is kept of all actions taken to resolve the complaint and that the customer receives regular feedback regarding progress.
-Ensure that all customer complaints are recorded in the "Customer complaints register".
-Forward all successful sales leads to the Branch Manager for allocation to the loan officers
-Seeing every client as a potential sales opportunity.
-Listening attentively to the client's needs and suggesting a suitable product.
-Being friendly and accommodating.
-Offering assistance before it is asked.
-Greeting the client in a welcoming manner.
-Always acknowledging a person entering the branch.

3. Marketing
-Ensure that you contribute to the profitability of the branch by meeting repeat and walk in sales leads targets set by management
-Assist the Branch Manager and contribute to marketing initiatives.
-Distribute marketing material as and when instructed by the Branch Manager.

4. Corporate Image
-Assist the Branch Manager in keeping the branch and your work area neat at all times.
-Ensure that the marketing material in the branch is neatly displayed and that display windows are clean at all times.
-Advise the Branch Manager timeously on the ordering of additional marketing material.
-Ensure that maintenance issues are reported to the Branch Manager.

5. Company Assets
-Ensure that you update and maintain the asset register on a monthly basis
-Ensure that staff in the branch use equipment for the purpose intended.

6. General
-Attend training and meetings as and when requested by management.
-Ensure that you are presentable at all times and that you adhere to the company's dress code.
-Ensure that you submit your annual leave planning to your manager in January of each year.
-Ensure that you complete your attendance register daily and that you submit it to your manager for verification.
-Ensure that company procedure pertaining to security is maintained and that you adhere to the company policy in regard to securing branch keys.
-Take the necessary steps in the event of theft, burglary or fire.
-Perform any additional duties over and above the ones listed in this job description as and when required by Management.

Qualifications, Skills and Experience:

-The applicant should hold a Bachelor's degree in Business or a related field
-Two years’ administrative/Customer service  experiences and recommended
-Two (2) years sales and marketing experience
-Good communication/listening skills
-Customer service focused
-Computer literacy skills
-Assertiveness

How to Apply:
If you meet the above minimum requirement, urgently email your to
Frank Management Consult Limited
Nyaku House, 1st Floor, Kampala, Uganda
Please send via Email to: info@frank-mgt.com and also copy  Hresourcefrank@yahoo.com