Job Description
Vacancy title:
Telesales Call Centre Agent
Jobs at:
Greenlight Planet
Deadline of this Job:
17 October 2020
Duty Station:
Within Uganda , Kampala , East Africa
Summary
Date Posted: Wednesday, September 23, 2020, Base Salary: Not
Disclosed
JOB DETAILS:
About the Organisation:
Greenlight Planet is a US venture-backed, award-winning social enterprise
driven by a mission to empower under-electrified communities with access to
clean and affordable solar lighting. To date, more than 3 million households in
low-income off-grid communities use Green light’s Sun King™ line of solar home
lighting solutions..
Job Description:
Greenlight Planet is looking for an enthusiastic Telesales Representative to
contribute in generating sales for their company. The candidate will be
responsible for closing sales deals over the phone and maintaining good
customer relationships.
Recruitment for this position is part of a very special project called the
Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the
Carbon Trust. If you are hired for the position, not only will you join your
new company but you will also become a part of the OGTI Clean Energy Leaders’
Community. This includes mentorship, peer network support, online training and
other exclusive resources, as well as follow up over the length of your
contract. Apply today, begin a career in the renewable energy industry with
your new company, and become a part of the OGTI Clean Energy Leaders.
Key Responsibilities:
● Contacting potential or existing customers to inform them about a product or
service using scripts
● Answering questions about products or the company
● Asking questions to understand customer requirements and close sales
● Direct prospects to the field sales team when needed
● Enter and update customer information in the database
● Take and process Product quantity in an accurate manner
● Handle grievances to preserve the company’s reputation
● Go the “extra mile” to meet sales quota and facilitate future sales
● Keep records of calls and sales and note useful information
Does this sound like you?
Desired Characteristics:
● Proven experience as telesales representative or other sales/customer service
role
● Maximum two years experience in a similar role
● Proven track record of successfully meeting sales quota preferably over the
phone
● Good knowledge of relevant computer programs (e.g. CRM software) and telephone
systems
● Ability to learn about products and services and describe/explain them to
prospects
● Excellent knowledge of English
● Excellent communication and interpersonal skills
● Cool-tempered and able to handle rejection
● Outstanding negotiation skills with the ability to resolve issues and address
complaints
● Ability to remain calm under pressure
● Professional tone
Nice-to-haves:
● A Degree is a plus
Years of experience: 0-2
Job application procedure
If interested, please click here .
Alternatively, you can copy and paste this link your browser to apply for the
job: https://jobs.shortli.st/3kHuXH8
Application Deadline: 17th October 2020.
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