Customer Care Officers Vacancies at Bayport Financial Services in Uganda

Title: Customer Care Officers

Organization: Bayport Financial Services
Reports to: Regional Manager
Duty Station: Uganda

About Bayport:
Bayport Financial Services is a leading Non-Deposit Taking Credit Institution and an equal opportunity employer, with operations in several African countries.  We are currently recruiting for the following positions for the Uganda Operations that are based at Head Office and our various Regional Offices.

Job Summary:
The job holders will be responsible for responding to customer inquiries and attending to and resolving all issues they raise and ensuring all clients are served as per Bayport Customer Care standards.

Key Duties & Responsibilities:

-Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
-Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate the customers where applicable, to prevent need for future complaints.
-Provides quality service and support in a variety of areas to the customer, staff and the management team.
-Assists the sales team with incoming requests for new services and facilitate a warm hand over to the sales Agent, Branch Manager and Regional Manager.
-Partners with the Customer Care Manager to coordinate issues regarding the customers.
-Continuously evaluates and identifies opportunities to drive process improvement that positively impact our customers' experience.
-Maintains a balance between company policies and customer benefit in decision making
-Compiles and generates reports as they relate to customer care satisfaction.

Qualifications, Skills and Experience:

-The applicant should hold a diploma Holder in any discipline in Humanities from a recognized institution of higher learning.
-At least six months experience in banking or financial institutions.
-Interpersonal and communication skills.
-Computer Skills.
-Ability to give attention to detail( Analytical Skills)
-Customer Care and handling skills.
-Cash Handling Skills
-Problem solving Skills.
-Creativity.
-Numerical Skills

How to Apply:
All candidates should send their applications with a copy of a handwritten application letter, Detailed Curriculum Vitae and copies of all supporting documentations to The Human Resource Manager Bayport Financial Services, P.O. Box 1171, and Plot 12 Hannington road Kampala, Uganda

Or email: bfscustomercare@hotmail.com

Strategic Projects Manager Job Vacancy at Stanbic Bank Uganda

Job Title: Manager, Strategic Projects: SBG11

Organization: Stanbic Bank Uganda
Reports to: Manager, Enablement & Change

About Stanbic:
Stanbic Bank Uganda is looking to attract inspired individuals with the skills to offer world class business solutions to our customers. Are you able to network and influence effectively? We invite you to apply for the following role in the Human Resources department.

Job Summary:
The major role of this job is to manage the strategic projects undertaken by the Operations department, from inception to post implementation, review where applicable, and recommend strategic direction for the department.

Key Duties and Responsibilities:

-Budget, manage and implement all assigned Operation's projects
-Present project budgets for approval before the commencement of the project
-Offer advice to the Manager Enablement & Change of any real or possible threats that may impact any project adversely
-Responsible for communication between all related stakeholders before the commencement, during and after the implementation of the projects
-Ensure that projects remain within the project scope and that all project objectives are met
-Maintain a constant review of the project plans with the centre project team
-Ensure adherence to change control procedures for changes made to the project plans or mandate Manage post implementation evaluation of projects
-Ensure that all projects are delivered in time and on budget
-Develop and implement initiatives to reduce costs and ensure that budgets for the continuous improvement area are met
-Ensure that throughput is maximised throughout the strategic projects area by implementing principles lean manufacturing and Six Sigma

Qualifications, Skills and Experience:

-The applicant should hold a Business degree and additional certification in Six Sigma would be an added advantage
-Prior project management to a tune of three years in a senior role preferred
-Knowledge of the strategic planning process
-Ability to deal with a diversity of situations
-Ability to interact at senior management levels and to build cross functional work- groups
-Experience and broad knowledge of the banking environment
-Practical process / project management experience
-Excellent interpersonal and communication skills (across the business)
-Creative, analytical with good problem solving skills
-Conflict management skills and ability to manage ambiguity
-Self-driven, values based, innovative, independent adaptive and results orientated person

How to Apply:
All candidates should please their application letters with detailed CVs to: Sbicugrecruitment@stanbic.com or Head of Human Resources 6th Floor, Short Tower, Crested Towers, Stanbic Bank Uganda Limited, P.O. Box 7131, Kampala, Uganda

NB: Only shortlisted applicants will be contacted.  Attached files should not exceed 1 MB Applicants not contacted within two weeks from the closing date should consider their applications unsuccessful

Deadline: 18th October 2013

Administrative Assistant Job Vacancy at MONUSCO in Entebbe Uganda

Title: Administrative Assistant (Contracts Management)

Organization: United Nations Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO)
Duty Station: Entebbe, Uganda
Reports to: Senior Contract Administrator

Key Duties and Responsibilities:

-Offer support to the work of the Contract Compliance and Performance Management Unit (CCPMU) to ensure the effective implementation of supply and service contracts, with an aim to achieve probity and proper performance of obligations by all parties to such Contract;
-Perform routine administrative and drafting tasks e.g. drafting work orders, faxes, memos;
-Assist as required with compiling data for implementing quality assurance surveillance plans;
-Assist in monitoring and inputting information on contract performance to ensure compliance with contract terms, milestones, schedules, deliverables and cost objectives;
-Alert to potential conflicts and performance issues with vendors such as variation, extension of time, enforcement of warranties / securities, disputes poor performance or non-compliance with contractual obligations.
-Maintain CCPMU electronic and hardcopy files and records complete accounting and reporting requirements to ensure proper audit trail of the contract compliance and performance management role;
-Compile information and data as required for budget preparation;
-Assist with implementing contract close out procedures including compiling data for contractor assessment;
-Assist CCPMU with routine drafting such as Local Committee on Contracts (LCC) presentations, Statement of Works/Requirements and contract amendments.
-Perform any other work as required.

Qualifications, Skills and Experience:
The candidate should hold a High School diploma with completion of any of the equivalent professional training in contract law, quality management, and logistics management is desirable.
A minimum of six years of progressively responsible experience in contract administration/management is required.
Significant experience with regards to logistics supply and management, especially in an international peacekeeping or relief operations is essential.
Comprehensive knowledge of the UN rules, regulations and working practices pertaining to field missions is an advantage
Ability to write logical and well-structured reports is required

Languages: Good Command of English language is required

Personal Competencies:

Professionalism: Proven ability and relevant experience in contract or quality administration; fiscal and procurement knowledge preferably including UN financial rules;
Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of peace operations.
Teamwork: Proven interpersonal skills and the ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
Communication: Proven communication (verbal, written and presentation) skills, articulating situations and options concisely conveying all appropriate information; explaining and advocating management position to vendors and third parties;
Client Orientation: Strong collaborative negotiation skills and an ability to influence others to reach consensus;

How to Apply:
All candidates must attach a United Nations Personal History form (P-11);  relevant academic certificate(s)and/or University/High school /secondary diplomas, a Completed detailed application as specified above referring to this vacancy announcement should be addressed not later than the established deadline and addressed to:

Human Resources – National Staff Unit
Entebbe Support Base, MONUSCO,
P. O. Box 710,
Old Airport,
Entebbe, Uganda
Or by E-mail: monusco-ebb-hr-recruitment@un.org

With reference: Vacancy MONUSCO/EBB/CM/13/IV

NB:
Applications from qualified female candidates are particularly encouraged.
UN staff members must enclose two of their latest EPAS
Kindly note that all applications will be reviewed and only applicants who are short-listed for interviews will be contacted.

Deadline: 18th October, 2013

NB: The United Nations does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). The United Nations does not concern itself with information on bank accounts.