Job Title: Regional Administrative Officer
Organization: ACDI/VOCA
Project Name: Resiliency through Wealth, Agriculture, and Nutrition in Karamoja (RWANU)
Funding Source: USAID
Duty Station: Moroto, Uganda
About ACDI/VOCA:
ACDI/VOCA was awarded the USAID-funded PL 480 Title II Development Food Assistance Program called “Resiliency through Wealth, Agriculture, and Nutrition in Karamoja (RWANU)”, being implemented in Karamoja, Uganda. The RWANU Project is focusing on two strategic objectives to reduce food insecurity among vulnerable rural populations in selected sub-counties of Amudat, Moroto, Napak and Nakapiripirit: (1) improved availability and access to food; and (2) reduced malnutrition in pregnant and lactating mothers and children under five.
Job Summary:
The Regional Administrative Officer will manage the delivery of cost effective, timely administrative services to support project operations, assuring compliance with regulatory requirements and meeting user department needs. The person should be highly organized, of irreproachable integrity and possessing excellent people management and communication skills.
Key Duties and Responsibilities:
-Transport and Logistics Management
-Asset and stores management
-Coordinating with service providers in the Karamoja region
-Property management and maintenance
-Office management including office supplies, supervision of receptionist and office administrative assistants
-Security management
Qualifications, Skills and Experience:
-The candidate should possess at least three years of progressively responsible administrative management experience preferably in an INGO/project;
-Hold a Degree in management, or related field
How to Apply:
All interested candidates should send their application letters and CVs via E-mail to jobs@acdivocaug.biz. Please do NOT attach certificates or testimonials, file sizes should be less than 1MB. Women are encouraged to apply. ACDI/VOCA is an equal opportunity employer.
Deadline: 1st November 2013
Tuesday, 29 October 2013
Underwriting & Customer Service Executive Job at IAA-Resolution Health East Africa Limited
Job Title: Underwriting & Customer Service Executive
Organization: IAA-Resolution Health East Africa Limited
Duty Station: Kampala, Uganda
About Us:
IAA-Resolution, which is a partnership between IAA Healthcare and Resolution Health East Africa, offers healthcare packages that provide our clients with high value in benefits and unique service. IAA- Resolution has a strong accredited medical service provider network of over 500 hospitals, clinics and doctors all across East Africa.
Job Summary:
The Underwriting & Customer Service Executive will ensure that incoming business conforms to and Resolution’s underwriting practice and provide a delightful customer experience.
Key Duties and Responsibilities:
-To manage membership registration as per the RI underwriting protocols.
-To maintain the underwriting process lead-times. (from receipt of business to dispatch of cards and member documents within company set timelines)
-Handle and resolve internal and external customer queries, complaints and any issues related to membership details/status raised via telephone, written correspondence and walk ins. (response within 24 hours)
-Handle and resolve or escalate within specified timelines, issues interrupting or preventing the smooth flow of application and membership processing. This includes concession plans, system errors, defects, staff delays etc
-Custodian of all membership documents including:
-Proper sorting, filing and indexing for quick reference whether onsite or offsite.
-Safe keeping of all clients’ documents ensuring all the records are in order, accessible and constantly updated.
-Ensure soft copies are filed of application forms and membership photos.
-Prepare and generate reports related to membership processing as required and as requested by management.
-Suggest ways of improving processing timelines and improving efficiency and at the same time escalate challenges and possible solutions.
-Approval for individual Refund/credit note request for both renewal and new business.
-Obtain customer information and update member contact records and changes in the existing databases;
-Communicate and record any special arrangements or concessions given to the supervisors and IT system support team e.g. out of ordinary plans, new limits, other riders, loading, waivers etc
-Any other duties assigned.
Qualifications, Skills and Experience:
-The applicant should possess a Bachelor’s degree in a business related field
-Good knowledge of Ms Office
-2 years’ experience in a service related post.
-Added advantage if working in insurance industry especially working with clients, brokers and Independent agents.
How to Apply:
If you believe you are a team player and would be a valuable resource to this ever growing brand, please:
Click here to register your application
Email your application to jobs@iaa-resolution.co.ug consisting of your application letter and updated CV listing three references, quoting the position in the email subject.
Only applications registered as per step 1 with a matching CV sent to us shall be considered.
Deadline: 7th November, 2013
Organization: IAA-Resolution Health East Africa Limited
Duty Station: Kampala, Uganda
About Us:
IAA-Resolution, which is a partnership between IAA Healthcare and Resolution Health East Africa, offers healthcare packages that provide our clients with high value in benefits and unique service. IAA- Resolution has a strong accredited medical service provider network of over 500 hospitals, clinics and doctors all across East Africa.
Job Summary:
The Underwriting & Customer Service Executive will ensure that incoming business conforms to and Resolution’s underwriting practice and provide a delightful customer experience.
Key Duties and Responsibilities:
-To manage membership registration as per the RI underwriting protocols.
-To maintain the underwriting process lead-times. (from receipt of business to dispatch of cards and member documents within company set timelines)
-Handle and resolve internal and external customer queries, complaints and any issues related to membership details/status raised via telephone, written correspondence and walk ins. (response within 24 hours)
-Handle and resolve or escalate within specified timelines, issues interrupting or preventing the smooth flow of application and membership processing. This includes concession plans, system errors, defects, staff delays etc
-Custodian of all membership documents including:
-Proper sorting, filing and indexing for quick reference whether onsite or offsite.
-Safe keeping of all clients’ documents ensuring all the records are in order, accessible and constantly updated.
-Ensure soft copies are filed of application forms and membership photos.
-Prepare and generate reports related to membership processing as required and as requested by management.
-Suggest ways of improving processing timelines and improving efficiency and at the same time escalate challenges and possible solutions.
-Approval for individual Refund/credit note request for both renewal and new business.
-Obtain customer information and update member contact records and changes in the existing databases;
-Communicate and record any special arrangements or concessions given to the supervisors and IT system support team e.g. out of ordinary plans, new limits, other riders, loading, waivers etc
-Any other duties assigned.
Qualifications, Skills and Experience:
-The applicant should possess a Bachelor’s degree in a business related field
-Good knowledge of Ms Office
-2 years’ experience in a service related post.
-Added advantage if working in insurance industry especially working with clients, brokers and Independent agents.
How to Apply:
If you believe you are a team player and would be a valuable resource to this ever growing brand, please:
Click here to register your application
Email your application to jobs@iaa-resolution.co.ug consisting of your application letter and updated CV listing three references, quoting the position in the email subject.
Only applications registered as per step 1 with a matching CV sent to us shall be considered.
Deadline: 7th November, 2013
Job Vacancies at World Vision Uganda-Community Development & Child Sponsorship Facilitator
Job Title:Community Development & Child Sponsorship Facilitator (2 Vacancies)
Organisation: World Vision Uganda
Reports to:Programme Manager
Duty Station:Tororo and Oyam, Uganda
About WVU:
World Vision Uganda is a Christian Relief, Development and Advocacy Non-Government Organization dedicated to working with children, families and communities to overcome poverty and injustice. We currently work in over 40 districts in Uganda. World Vision is committed to the protection of children and we will not employ people whose background is not suitable for working with children. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible. “Our Vision for every child, Life in all its fullness. Our prayer for every Heart, the will to make it so.”
Job Summary:
The Community Development & Child Sponsorship Facilitator will offer technical support and coordination of sponsorship management/ operations in a Programme/ADP/ Cluster in a manner that meets child sponsorship standards and contributes to the wellbeing of children
Key Duties and Responsibilities:
1. Programming/operations & Technical Support:
-Provide technical support and leadership in the implementation of partnership initiatives such as STEP, Quickstep, and DI to the programme/ ADP and cluster team.
-Guide the programme/ cluster in implementing sponsorship operations and use of emerging information to influence short and long-term programmatic interventions on wellbeing of children.
-Support sponsorship quality improvements by regularly consolidating and reporting programme/cluster (ADPs) sponsorship performance at the cluster level, informing team and management on performance.
-Guide and monitor child monitoring and discuss with the programme/ cluster team child monitoring data necessary for informing short and long term interventions children’s wellbeing.
-Provide technical support in the development, implementation and monitoring of Sponsorship operations and management in the programme/ cluster.
-Facilitate capacity building among all programme/ cluster and sponsorship staff with a special emphasis on developing and implementing effective sponsorship management, monitoring and reporting system.
-Support development of sponsorship monitoring and reporting mechanisms at programme/ cluster level.
-Contribute to organisational learning by supporting the documentation of critical lessons learned.
2. Management of Service Operations Indicators:
-Monitor and lead the programme/ cluster team to meet all the sponsorship KPI requirements in a timely, efficient and effective manner.
-Storage of child data/information and SO communications (queries, GN, mails, child monitoring information in both hard and soft/ SD systems.
-Analyse variance reports, Child Status Reports, Project reports and guide the programme/ cluster team in utilising information for effective and efficient sponsorship operations.
-Follow-up and ensure the to-do list items resolved critical management actions are performed.
-Coordinate periodic mailings like APR and Christmas Cards by ensuring systems are set during these periods and performance standards met.
3. Budget RC management in line with NO and Partnership Sponsorship Standards:
-Guide the programme/ cluster team in drawing and implementing RC monitoring plan.
-Guide in carrying out and documenting RC Census and enter child monitoring data in the systems and share it with the NO.
-Provide child status information from monitoring to the programme/ cluster/ ADP team for planning purposes.
4. Communication and Sponsor Relations in the Cluster:
-Coordinate communication between sponsors and RC in the programme/ cluster
-Communicate with Support Office in compliance with various sponsorship standards.
-Develop, monitor, and implement the established checks and controls for sponsor information in line with the child sponsorship standards.
-Ensure sponsor visits are well coordinated and managed according to protocol and expected standards.
5. Child Protection and Wellbeing:
-Monitor the wellbeing and child abuse cases and report any accordance in line with child protection policy and guidelines.
-Work with local leaders to protection children from child violations and abuses on child protection.
-Sensitization of children including all RC on child protection.
-Sensitize children, guardians/parents and other stakeholders about children’s rights and responsibilities with a view to identify child violations.
-Report cases of child abuse in the programme area.
-Report cases of child incidents for follow up.
Qualifications, Skills and Experience:
-The applicant should hold a degree in Database Systems, Information Systems or Information Technology or equivalent
-Critical thinking/questioning, self drive and innovative
-Proven IT knowledge, skill and experience in database management for 2 years or more
-A team player and team builder.
-Ability to give attention to details.
-Knowledge and/or willingness to abide by the WV child protection policy.
-Ability and willingness to work for longer hours, when the situation so demands.
-Must have good interpersonal communication skills and ability to work under minimum supervision
-Mature Christian, able to stand above denominational diversities
How to Apply:
All suitably qualified candidates must send their applications with complete Curriculum Vitae, via email to: wvujobs@wvi.org. Please address the application to the People and Culture Specialist (Recruitment) and do indicate the post title in the email subject line.
NB: Qualified female candidates are particularly encouraged to apply.
Deadline: 1st November, 2013.
Organisation: World Vision Uganda
Reports to:Programme Manager
Duty Station:Tororo and Oyam, Uganda
About WVU:
World Vision Uganda is a Christian Relief, Development and Advocacy Non-Government Organization dedicated to working with children, families and communities to overcome poverty and injustice. We currently work in over 40 districts in Uganda. World Vision is committed to the protection of children and we will not employ people whose background is not suitable for working with children. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible. “Our Vision for every child, Life in all its fullness. Our prayer for every Heart, the will to make it so.”
Job Summary:
The Community Development & Child Sponsorship Facilitator will offer technical support and coordination of sponsorship management/ operations in a Programme/ADP/ Cluster in a manner that meets child sponsorship standards and contributes to the wellbeing of children
Key Duties and Responsibilities:
1. Programming/operations & Technical Support:
-Provide technical support and leadership in the implementation of partnership initiatives such as STEP, Quickstep, and DI to the programme/ ADP and cluster team.
-Guide the programme/ cluster in implementing sponsorship operations and use of emerging information to influence short and long-term programmatic interventions on wellbeing of children.
-Support sponsorship quality improvements by regularly consolidating and reporting programme/cluster (ADPs) sponsorship performance at the cluster level, informing team and management on performance.
-Guide and monitor child monitoring and discuss with the programme/ cluster team child monitoring data necessary for informing short and long term interventions children’s wellbeing.
-Provide technical support in the development, implementation and monitoring of Sponsorship operations and management in the programme/ cluster.
-Facilitate capacity building among all programme/ cluster and sponsorship staff with a special emphasis on developing and implementing effective sponsorship management, monitoring and reporting system.
-Support development of sponsorship monitoring and reporting mechanisms at programme/ cluster level.
-Contribute to organisational learning by supporting the documentation of critical lessons learned.
2. Management of Service Operations Indicators:
-Monitor and lead the programme/ cluster team to meet all the sponsorship KPI requirements in a timely, efficient and effective manner.
-Storage of child data/information and SO communications (queries, GN, mails, child monitoring information in both hard and soft/ SD systems.
-Analyse variance reports, Child Status Reports, Project reports and guide the programme/ cluster team in utilising information for effective and efficient sponsorship operations.
-Follow-up and ensure the to-do list items resolved critical management actions are performed.
-Coordinate periodic mailings like APR and Christmas Cards by ensuring systems are set during these periods and performance standards met.
3. Budget RC management in line with NO and Partnership Sponsorship Standards:
-Guide the programme/ cluster team in drawing and implementing RC monitoring plan.
-Guide in carrying out and documenting RC Census and enter child monitoring data in the systems and share it with the NO.
-Provide child status information from monitoring to the programme/ cluster/ ADP team for planning purposes.
4. Communication and Sponsor Relations in the Cluster:
-Coordinate communication between sponsors and RC in the programme/ cluster
-Communicate with Support Office in compliance with various sponsorship standards.
-Develop, monitor, and implement the established checks and controls for sponsor information in line with the child sponsorship standards.
-Ensure sponsor visits are well coordinated and managed according to protocol and expected standards.
5. Child Protection and Wellbeing:
-Monitor the wellbeing and child abuse cases and report any accordance in line with child protection policy and guidelines.
-Work with local leaders to protection children from child violations and abuses on child protection.
-Sensitization of children including all RC on child protection.
-Sensitize children, guardians/parents and other stakeholders about children’s rights and responsibilities with a view to identify child violations.
-Report cases of child abuse in the programme area.
-Report cases of child incidents for follow up.
Qualifications, Skills and Experience:
-The applicant should hold a degree in Database Systems, Information Systems or Information Technology or equivalent
-Critical thinking/questioning, self drive and innovative
-Proven IT knowledge, skill and experience in database management for 2 years or more
-A team player and team builder.
-Ability to give attention to details.
-Knowledge and/or willingness to abide by the WV child protection policy.
-Ability and willingness to work for longer hours, when the situation so demands.
-Must have good interpersonal communication skills and ability to work under minimum supervision
-Mature Christian, able to stand above denominational diversities
How to Apply:
All suitably qualified candidates must send their applications with complete Curriculum Vitae, via email to: wvujobs@wvi.org. Please address the application to the People and Culture Specialist (Recruitment) and do indicate the post title in the email subject line.
NB: Qualified female candidates are particularly encouraged to apply.
Deadline: 1st November, 2013.
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