Customer Service Executive at Greenlight Planet in Kampala

 Vacancy title:

Customer Service Executive

Jobs at:

Greenlight Planet

JOB DETAILS:
About the Role:
Greenlight Planet is a US venture-backed, award-winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting. To date, more than 3 million households in low-income off-grid communities use Greenlight's Sun King™ line of solar home lighting solutions..

Job Description:
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders.

Key Responsibilities:
● Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
● Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
● Conducting product and service quality surveys with customers and recording feedback from time to time;
● Generating leads for the sales team by screening callers and identifying potential sales opportunities;
● Supporting the collection of payments by regularly contacting dormant and defaulting customers;
● Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
● Working with multiple sales teams and cross-functional teams seamlessly;

Does this sound like you?
Must-haves:
● Good communication skills with fluency in both written and spoken English
● Local language preferences -Lunyole, Lugbar, Ateso, Lumasaba, Alur, and Rukonju.
● Strong interpersonal skills
● Maximum 2 years experience in a similar role
● Basic Microsoft- Excel skills

Nice-to-haves:
● Bachelor’s Degree in Business-related courses - Sales, Marketing or Customer Service Management

Years of experience: 0-2

Job application procedure
If interested, please click here . Alternatively, you can copy and paste this link your browser to apply for the job: https://jobs.shortli.st/30404EL

Application Deadline: 17 October 2020.

 

Telesales Call Centre Agent at Greenlight Planet in Kampala

 

Job Description

Vacancy title:
Telesales Call Centre Agent

Jobs at:

Greenlight Planet

Deadline of this Job:
17 October 2020  

Duty Station:
Within Uganda , Kampala , East Africa

Summary
Date Posted: Wednesday, September 23, 2020, Base Salary: Not Disclosed

JOB DETAILS:
About the Organisation:
Greenlight Planet is a US venture-backed, award-winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting. To date, more than 3 million households in low-income off-grid communities use Green light’s Sun King™ line of solar home lighting solutions..

Job Description:
Greenlight Planet is looking for an enthusiastic Telesales Representative to contribute in generating sales for their company. The candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships.
Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders.

Key Responsibilities:
● Contacting potential or existing customers to inform them about a product or service using scripts
● Answering questions about products or the company
● Asking questions to understand customer requirements and close sales
● Direct prospects to the field sales team when needed
● Enter and update customer information in the database
● Take and process Product quantity in an accurate manner
● Handle grievances to preserve the company’s reputation
● Go the “extra mile” to meet sales quota and facilitate future sales
● Keep records of calls and sales and note useful information

Does this sound like you?
Desired Characteristics:
● Proven experience as telesales representative or other sales/customer service role
● Maximum two years experience in a similar role
● Proven track record of successfully meeting sales quota preferably over the phone
● Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
● Ability to learn about products and services and describe/explain them to prospects
● Excellent knowledge of English
● Excellent communication and interpersonal skills
● Cool-tempered and able to handle rejection
● Outstanding negotiation skills with the ability to resolve issues and address complaints
● Ability to remain calm under pressure
● Professional tone

Nice-to-haves:
● A Degree is a plus

Years of experience: 0-2

Job application procedure
If interested, please click here . Alternatively, you can copy and paste this link your browser to apply for the job: https://jobs.shortli.st/3kHuXH8 

Application Deadline: 17^th October 2020.

SAP Young Professional Program (Several Fresh Graduate N Jobs) at SAP in Kampala

 

Job Title:   SAP Young Professional Program (Several Fresh Graduate N Jobs)

Organisation: SAP  

Duty Station: Kampala, Uganda 

About US:

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

About the Young Professional Program:

The Young Professional Program is a free initiative delivered by the SAP Training and Development Institute. The program, which lasts for 3 months, is designed to give recent graduates the certifications and soft skills required to begin a career as an SAP Associate Consultant. At the end of the training, SAP TDI will work very closely with the YPP graduates to introduce them to a host of opportunities with SAP customers and partners to work as an SAP

Job Summary:  The role of an SAP Consultant can be divided into 2 functions: Functional and Technical. This program will be training Functional Consultants within SAP Functional Consultants work with customers to understand their business requirements and translate them to detailed technology solutions. 

Certification Information

This program will be training you to become a Functional Consultant within:

Business Process Integration with SAP S/4 HANA

https://training.sap.com/certification/c_ts410_1909-sap-certified-application-associate---business-process-integration-with-sap-s4hana-1909-g/

SAP Activate Methodology

https://training.sap.com/certification/c_activate12-sap-certified-associate---sap-activate-project-manager-g/

How you benefit:

·        Start your journey to become an SAP Consultant;

·        Gain globally-recognised associate-level SAP Certifications;

·        Learn directly from SAP experts;

·        Experience classroom and workshop-based training in SAP Technologies;

·        Develop the soft skills needed to prepare you for successful job applications;

·        Benefit from introductions to job opportunities within the SAP Ecosystem to help secure a position after the training. Please note this program does not guarantee you a job at the end of it.

Qualifications, Skills and Experience:

·        Candidates must have the legal right to work in Uganda;

·        The ideal candidates must be currently unemployed or employed in a part time/non-permanent role not related to career aspirations;

·        Candidates must be educated to at least Bachelor level in a field related to Business Administration / Management Information Systems / Industrial Engineering / Finance / Accounting/ Information Systems/ Information Technology;

·        Candidates will preferably have graduated within the last 3 years with a GPA in the top quartile – proof of this may be requested;

·        Candidates must have a keen interest in starting an SAP-related career involving travel;

·        Candidates should be fluent in English, both written and spoken;

 

The program will commence mid- November 2020 and full-time availability from 9am – 6pm from Monday - Friday throughout the training period is essential. The Program will last for 3 months. Due to the spread of Coronavirus this training will take place online in a virtual live classroom format. Please ensure you have strong enough internet at home to be able to participate in this program.

What we Offer:

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

How to Apply:

All candidates should apply online at the link below.  Please share an English version of your resume while applying for this program

 

Click Here