Organisation: Barclays Bank
Duty Station: Kampala, Uganda
Reports to: Head of Financial Reporting
About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.
Job Summary: The Collections Officers will be responsible for the management of all out of order accounts within the Retail portfolio, with the objective of putting in place strategies with the customer to bring their indebtedness back to order or recovering from defaulting debtors
Key Duties & Responsibilities:
1. Risk Management and Control 40%
Monitor and control the out of order retail accounts and take appropriate action to normalise the position, within pre-determined policy rules and laid down strategies. The overall objective of the role is to ensure recovery action is taken at the earliest opportunity to avert loss through default
Undertake the review of all monthly advances control reports, assessing the information therein and making recommendations regarding the strategy to be employed in ensuring that such out of order accounts are returned to order within the shortest possible time. This is likely to involve agreeing short term lending agreements.
Contact customers whose accounts are out of order. This may take the form of written correspondence or normally this would be by direct telephone contact.
Receive and authorize FOS authorization requests (agree short term borrowing requests)
Own & Maintain a diary system for:
Quarterly account reviews
Provision of financial information
Perfection of security
Fulfillment of conditions of offer
EWL reviews
Review and recommend classification , writing off , or outsourcing of a debt
Send out notices and demand letters
Adhere to service level agreements
General filing
2. Business Management 30%
Monitor and manage workflow within the Retail Credit Collections, Monitoring & Control and Recoveries Team.
Compilation of various returns, as required, through the assimilation of information available within the Retail Credit team
Responsible for devising collections and recoveries strategies for implementation within the Collections, Monitoring & Control and Recoveries team
Liaison with 3rd parties (i.e. debt collection agencies) regarding policies and strategies for the recovery of out of order accounts.
Input into new/amended lending policies or products within the business
First point of contact for customer complaints.
3. Staff Management 30%
Monitor and manage workflow within the Collections, Monitoring & Control and Recoveries Team.
Responsible for devising collections and recoveries strategies for implementation within the Collections and Recoveries team
Liaison with 3rd parties (i.e. debt collection agencies) regarding policies and strategies for the recovery of out of order accounts.
First point of contact for customer complaints.
Qualifications, Skills & Experience:
The applicant should possess basic knowledge of the bank’s customer service standards
Good knowledge of the Personal and Business Sector credit policy
Prior experience in a lending / monitoring & control environment
Good understanding of the bank’s lending policies, principles and procedures
Good knowledge of the bank’s lending criteria in the Business and Personal sectors and the products and services relating to them
General knowledge of the International Credit manual, BMIS User manual, Barclays Africa Retail Credit policy and procedures manual , Barclay loan/Personal Overdraft User manual and Guide to management of risk
Good Communication skills
Good interpersonal skills
Good Numeracy skills
Excellent Team worker
Keyboard skills
Good analytical skills
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 16th December, 2013
