Banqueting/Conference Waiters Job Vacancy at Fairway Hotel and Spa in Uganda

 Job Title: Banqueting/Conference Waiters

Employer: Fairway Hotel and Spa

Duty Station: Kampala, Uganda

Application Deadline: 31^st Jan 2015

Job Description:

Fairway Hotel and Spa stands as a testament to the rich history and bright future of Kampala City. Established over 40 years ago, we have continued to define warm African hospitality through our comfortable and affordable accommodation, banqueting and leisure services   with upscale amenities.

Qualifications, Skills and Experience:

• The ideal candidate for the Waiter Jobs should hold a Diploma in Tourism and Hospitality Management or Hotel and institutional and catering
• At minimum of two years’ experience

How to Apply: 

All candidates are encouraged to come for walk-in interviews which will be conducted on Saturday 31st January & Sunday 1st February 2015 at 10:00am at Fairway Hotel. Please contact: 0774169103/0754169103 for details.

Customer Service Advisor Job at Barclays Bank UK in Uganda

Job Title:   Customer Service Advisor - 00190195

Employer: Barclays Bank UK

Duty Station: Kampala, Uganda

Application Deadline: 23^rd Jan 2015

Job Description:

Duties and Responsibilities:

• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk-in primarily retail banking customers.
• Where required, process foreign currency travellers cheques, either by issuing or cashing such cheques.
• Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque, verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Team Leader Cash or Branch Coordinator for follow-up and decision-making on whether to proceed.
• Refer any transactions in excess of teller limits to the next level for authorisation.
• Enter all transactions into the bank’s system and ensure that all transactions are properly authorised before processing.
• Carefully count all cash received or dispensed to ensure that errors are  avoided. Barclays has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.
• Support customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.
• Reconcile own till cash at the beginning and end of each day, as well as when cash is restocked or repatriated during the day.
• Open and close tills according to the bank’s procedures, including physically securing the till according to requirement set out (e.g. physically chaining the till).
• Throughout each day, advise the Cash/ATM Custodian when teller cash limits are reached to enable them to restock or repatriate cash.
• Carry out snap checks as assigned by the Branch Coordinator from time to time.
• Ensure that all transaction records are kept meticulously and in accordance with bank procedures. Make such documents available for review/control purposes when required.

• Offer guidance to customers on the cash process to ensure the smooth flow of transactions.
• When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the Team Leader or Branch Coordinator, or ask the customer to speak to an Inquiries Advisor when all other efforts have been exhausted to resolve the customer’s request.
• Support customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.
• Explain the banks procedures, security requirements (such as the requirement to provide sufficient ID when transacting) as well as services to customers.
• Regularly inform customers of the value of using the Customer Feedback system, including explaining to customers how the bank uses their feedback to improve service.

• Create and maintain good working relations with the colleagues in the branch.
• Attend all mandatory trainings as required by the training schedule.
• Ensure that all leave days are taken within the branch leave schedule but giving specially consideration to business needs. Ensure proper approvals are obtained.
• Participate in the EOS surveys and action plans for the branch.
• Support the team in branch whenever called upon.
• Attend bank official functions whenever advised
• Identify and participant in community initiatives to support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
• Significantly contribute ideas to support the community initiatives agenda in the branch

• Identify sales leads through reviewing income levels on customer statements, questioning customers when they mention specific needs, and referring any new leads to Customer Advisors
• When specific sales campaigns are running in the branch, explain the campaign details in brief to customers, and direct them to the Customer Advisors for further information
• Perform any other duties as assigned from time to time.

Qualifications, Skills and Experience:

• The ideal candidates for the Customer Service Advisor vacancies should hold a High school diploma with Math and English passed at a higher grade
• At least one to two years’ experience in a banking hall environment either as cashier or inquiries
• High level of working knowledge of all the Bank’s retail products, procedures and policies
• Preferred
• Some knowledge of competitive products and processes.
• Relevant diploma and degree
• Some experience in dealing with large amounts of cash in a retail environment
• Possess excellent numeric skills including meticulous attention to detail
• Excellent communication skills especially verbal
• Possess good listening and questioning skills
• Good keyboard skills, especially on the numerical side.

How to Apply:

If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Learning and Development Manager at KCB Bank South Sudan

Job Title: Learning and Development Manager

Employer: KCB Bank South Sudan

Duty Station: South Sudan

Application Deadline: 23rd Jan 2015

Job Description:

Responsibilities and Duties:

• Develop and implement the training strategy
• Develop, review and up-date the training policy
• Act as a consultant and or internal advisor to internal customers on HR related issues Execution of Training function
• Manage the development and execution of Training Needs Analysis (TNA), training calendar and training delivery
• Develop Learning, Development and Talent plans and budgets in line with TNA.
• Deliver assigned training courses and programs.
• Develop/review and maintainW training curriculum, content, materials documents, manuals, aids, tools and media.
• Identify internal and external training opportunities and coordinate the company's use of these resources
• Coordinate communication of KCB training programs.
• Compile and submit periodic reports on training activities and training spend.
Budgetary and Management training budget
• Develop Learning and Development budget in line with overall HR Budget for approval and final allocation.
• Monitor and periodically report on training spend
Development and submission of reports
• Evaluate training activities and develop feed-back reports, thereafter share reports with respective HODs.
• Generate monthly HR activity reports to be submitted to the Head of HR & EXCOM.
Develop and maintain the Succession Planning Framework
• Manage the implementation of the succession planning framework within the company.
Oversee the implementation of the KCB South Sudan HR change management initia-tives
• Carry out implementation of KCB Group initiatives that pertain to staff development.
Execution of the Leadership Talent Management Programme
• Oversee the implementation of the leadership talent management program
• Liaise with the Group Talent Manager to ensure PDPs of staff identified in the talent pool are implemented.
• Provide various communication and implementation guidelines to enable the learning organization strategy and culture across KCB South Sudan.

Required Academic qualifications and experience:

• Bachelor's Degree in Social sciences, Education or Human Resource Management from a reputable institution of higher learning.
• Post Graduate Diploma in Human Resource Management and or Development from a reputable institution of higher learning.
• At least 3 to 5 years' experience in the field of Training and Development in a reputable organ isation.
• At least 3 years' experience in Human Resource Management/ Development field

How to Apply:

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please email your application, detailed CV, certified copies of academic certificate to the head of Human Resources, KCB Bank South Sudan Limited at hrsudan@kcb.co.ke.
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