Social Media Exective Job at Greenlight Planet in Kampala

Job Description

Vacancy title:
Social Media Executive

Jobs at:

Greenlight Planet

Duty Station:
Within Uganda , Kampala , East Africa

JOB DETAILS:
About the Organisation:
Greenlight Planet is a US venture-backed, award-winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting. To date, more than 3 million households in low-income off-grid communities use Greenlight's Sun King™ line of solar home lighting solutions..

Job Description:
The Call Centre Agent, Social Media will work closely with sales and marketing department in developing and implementing our social media strategy in order to increase our social media presence and improve our marketing and sales efforts. Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI
Clean Energy Leaders..

Key Responsibilities:
● Responding to customers regarding their Social Media messages to improve their experience with Sun King products and services
● Resolving customers’ product issues
● Following up on incoming leads and working on converting them to sales
● Adapting the brand voice and communicating with social media followers and customers through channels including Facebook, Twitter, and Instagram
● Providing excellent customer service with great attention to detail in both written and audio responses
● Offering advice and product knowledge to an engaged customer base
● Following up with customers through email and phone as needed
● Brainstorm campaigns
● Prepare reports based on analytic findings

Does this sound like you?

● Clear thinking/problem-solving ability
● Should be flexible, willing to stretch and achieve over and above base expectations
● Strong phone and verbal communication skills along with active listening

Years of experience: 0-2

Work Hours: 8

Job application procedure
If interested, please click here . Alternatively, you can copy and paste this link your browser to apply for the job: https://jobs.shortli.st/2FSrzKE 

Application Deadline: 17^th October 2020.

Customer Service Executive at Greenlight Planet in Kampala

 Vacancy title:

Customer Service Executive

Jobs at:

Greenlight Planet

JOB DETAILS:
About the Role:
Greenlight Planet is a US venture-backed, award-winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting. To date, more than 3 million households in low-income off-grid communities use Greenlight's Sun King™ line of solar home lighting solutions..

Job Description:
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders.

Key Responsibilities:
● Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
● Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
● Conducting product and service quality surveys with customers and recording feedback from time to time;
● Generating leads for the sales team by screening callers and identifying potential sales opportunities;
● Supporting the collection of payments by regularly contacting dormant and defaulting customers;
● Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
● Working with multiple sales teams and cross-functional teams seamlessly;

Does this sound like you?
Must-haves:
● Good communication skills with fluency in both written and spoken English
● Local language preferences -Lunyole, Lugbar, Ateso, Lumasaba, Alur, and Rukonju.
● Strong interpersonal skills
● Maximum 2 years experience in a similar role
● Basic Microsoft- Excel skills

Nice-to-haves:
● Bachelor’s Degree in Business-related courses - Sales, Marketing or Customer Service Management

Years of experience: 0-2

Job application procedure
If interested, please click here . Alternatively, you can copy and paste this link your browser to apply for the job: https://jobs.shortli.st/30404EL

Application Deadline: 17 October 2020.

 

Telesales Call Centre Agent at Greenlight Planet in Kampala

 

Job Description

Vacancy title:
Telesales Call Centre Agent

Jobs at:

Greenlight Planet

Deadline of this Job:
17 October 2020  

Duty Station:
Within Uganda , Kampala , East Africa

Summary
Date Posted: Wednesday, September 23, 2020, Base Salary: Not Disclosed

JOB DETAILS:
About the Organisation:
Greenlight Planet is a US venture-backed, award-winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting. To date, more than 3 million households in low-income off-grid communities use Green light’s Sun King™ line of solar home lighting solutions..

Job Description:
Greenlight Planet is looking for an enthusiastic Telesales Representative to contribute in generating sales for their company. The candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships.
Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders.

Key Responsibilities:
● Contacting potential or existing customers to inform them about a product or service using scripts
● Answering questions about products or the company
● Asking questions to understand customer requirements and close sales
● Direct prospects to the field sales team when needed
● Enter and update customer information in the database
● Take and process Product quantity in an accurate manner
● Handle grievances to preserve the company’s reputation
● Go the “extra mile” to meet sales quota and facilitate future sales
● Keep records of calls and sales and note useful information

Does this sound like you?
Desired Characteristics:
● Proven experience as telesales representative or other sales/customer service role
● Maximum two years experience in a similar role
● Proven track record of successfully meeting sales quota preferably over the phone
● Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
● Ability to learn about products and services and describe/explain them to prospects
● Excellent knowledge of English
● Excellent communication and interpersonal skills
● Cool-tempered and able to handle rejection
● Outstanding negotiation skills with the ability to resolve issues and address complaints
● Ability to remain calm under pressure
● Professional tone

Nice-to-haves:
● A Degree is a plus

Years of experience: 0-2

Job application procedure
If interested, please click here . Alternatively, you can copy and paste this link your browser to apply for the job: https://jobs.shortli.st/3kHuXH8 

Application Deadline: 17^th October 2020.