E-Banking Administrator Job Vacancy at Finance Trust Bank (FTB) in Kampala, Uganda

Job Title: E-Banking Administrator

Organisation: Finance Trust Bank (FTB)
Duty Station: Kampala, Uganda
Reports To: Manager Databases & Applications

About FTB:
Finance Trust Bank (FTB) was licensed as a Tier 1 commercial Bank on 11 th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank was first registered as an NGO in 1984 as Uganda Women's Finance and Credit Trust Limited (UWFCT), which later charged its name to Uganda Women Finance Trust Limited (UWFT), in 1997. On October 12th 2005, Uganda Finance Trust Limited was licensed as a Microfinance Deposit taking Institution. Today, Finance Trust Bank is a fully fledged commercial bank serving a clientele of over 240,000 depositors and over 26,000 borrowers, through a network of 33 branches country wide. The Banking Institution offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary: The E-Banking Administrator will be required to guarantee functionality of the bank's electronic service delivery channels such, ATMs, POS terminals, e-Payments, Online banking and computer applications e.g. ATM-Nimbus, BR.NET, Mobile Banking & Money, Western Union, SWIFT, RTGS e.t.c.

Key Duties and Responsibilities:

=Responsible for the configurations and installation of the E-Banking products interfaces with the bank's core systems and the customer's sites.
=Develop and Champion new optional Utilities that can be provided over the existing E-banking products infrastructure.
=Support the Manager Databases & Applications with the In-house training of staff.
=Approve and implement System Access Rights, Roles & Privileges.
=Ensure 95% and above uptime for the E-banking products and suggest remedies to keep the set uptime percentage and improve it.

Qualifications, Skills and Experience:

=The E-banking Administrator should possess a Bachelor of Science degree in Computer Science and any certification in Systems, Database or Networks.
=Possess the ability to troubleshoot and resolve problems, install and operate monitoring tools and maintain documentation.
=Wide knowledge and understanding of computer systems, Network operating systems and computer applications.

How to Apply:
All suitably qualified candidates who desire to join the banking sector in the aforementioned portfolio are necessitated to submit their handwritten applications plus photocopies of academic documents, testimonials and Updated CVs with at least three professional referees to the Head of Human Resource, Finance Trust Bank Limited, Plot 115 & 121, Katwe, and P.O. Box 6972, Kampala, Uganda.

NB: Only short listed candidates will be contacted.

Deadline: 7th March 2014.

Jobs at NC Bank Uganda-Head of Corporate Banking

Job Title: Head of Corporate Banking

Organisation: NC Bank Uganda
Duty Station: Kampala, Uganda
Reports to: Head of Business

About NC:
The principal mission of NC Bank Uganda Limited is to be the leading financial services provider to our target market whilst being committed to the highest standards of service and exceeding our stakeholder's expectations. The Bank is a wholly owned subsidiary of NIC Bank Limited, Kenya; it started operations in June 2012 as a fully licensed commercial bank.

Key Duties and Responsibilities:

=The Head of Corporate Banking will be charged with ensuring NC Bank’s corporate banking activities sore beyond its competitors.
=Take lead of a team of Relationship Managers in serving corporate customers.
=Offering customers with competitive products and services so as to make NC Bank their preferred Bank of choice.
=Ensuring strict adherence to credit policies, KYC/AML requirements and all relevant banking regulations
=Responsible for ensuring that the business unit's performance is in line with budget expectations.

Qualifications, Skills and Experience:

=The applicant must hold a good bachelor’s degree from a recognised university. An MBA will be an added advantage.
=Possess a good understanding of lending principles, regulations and the inherent risks in advancing various types of credit facilities both in theory as well as from practical experience.
=Must have a commanding knowledge of the requirements of businesses and companies operating in Uganda
=Possess at least five years’ experience in commercial banking three of which must have been at management level in Corporate Banking.

How to Apply:
All suitably qualified and interested candidates who match the above competencies should please send their applications together with updated CVs indicating 3 key references, academic transcripts and testimonials to the: Human Resource Officer at NC Bank Uganda Limited, Plot 4/6 Rwenzori Towers P.O. Box 28707, Kampala, Uganda or via email: HR@nc-bank.com

NB: Only short listed candidates shall be contacted.

Deadline: Friday, 14th February, 2014.

Recovery Officer Job Vacancy at Gatsby Microfinance in Kampala, Uganda

Job Title: Recovery Officer

Organisation: Gatsby Microfinance
Duty Station:  Kampala, Uganda
Reports to: Credit Supervisor

About Gatsby:
Gatsby Microfinance is a subsidiary company to Uganda Gatsby Trust. A trust supported by the Gatsby Charitable Foundation (UK). Gatsby is a fast growing company with branches in Kampala, Mukono, Jinja, Mbale, Soroti, Fortportal and Masaka. Its Head offices are located in Katwe.

Job Summary: The Recovery Officer will collect bad loans, appraise and assess bad debt situations, prepare reports for the Credit Supervisor and to follow up cases of bad debts handled by auctioneers and lawyers.

Key Duties and Responsibilities:

Identifies, seeks contact with defaulters and reminds them of their obligations towards the bank and/or discusses with them how to service the outstanding loan.
Liaises with the Legal Officer, Auctioneers, Bailiffs and all other relevant parties to ensure that cases in default are handled expeditiously
Properly classifies all loans under his/her control and informs Finance department of necessary provisions every month.
Compiles all required periodic recovery reports.
Ensures that records of all bad loans paid off are properly filed and securities are delivered to legitimate owners.
Secretary to the Delinquency Management Committee.
Perform any other duties as assigned by supervisor

Qualifications, Skills & Experience:

The candidate should possess a bachelor’s degree in commerce or business related field.
Two or more years’ experience in credit and debt collection
Knowledge in credit management is an added advantage.
Capacity and willingness to work under pressure.
Ready to work under minimum supervision.

How to Apply:
All suitably qualified and interested candidates may please send their applications with detailed curriculum vitae, copies of certificates, transcripts, names of three referees and a daytime telephone contact to:
The Human Resource Manager,
Gatsby Microfinance Ltd
Katwe Road next to GELP petrol Station
P.O Box 37828, Kampala. Uganda.
OR
Via E-mail to: gmflcredit@gmail.com

Deadline: Tuesday 17th December, 2013.

Vacancies at Barclays Bank in Kampala, Uganda-Fraud Analyst, Credit Cards

Job Title: Fraud Analyst, Credit Cards – BA3 - 00138857

Organisation: Barclays Bank

Duty Station:  Kampala, Uganda

Reports to: Application Fraud Manager

About Barclays Africa:

Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).

Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.

Job Summary: The Fraud analyst, Credit cards will be responsible for;

Control of cardholder fraud by going through BASE 1 and 11 advices
Monitoring of Local Negative File  exception reports
Monitor all Cardholder Fraud and ensure all fraudulent transactions are suspended from cardholder’s accounts
Monitor all Card applications on Imaging and Workflow and ensure all fraudulent applications are suspended from having the card being generated

Key Duties & Responsibilities:

1. Operational Management 70%

Report issuer fraud as per laid down procedures.
Raise charge backs to the Issuing Chargeback’s Analyst in BSSSA
Go through all issuing fraud exception reports and ensure cardholder fraud does not   exceed 0.1% of Turnover per quarter

2. Service Management 25%

Manage cardholder relationships by advising them whenever card is blocked due to fraud usage.
Manage merchant relationship by advising the Acquiring Manager whenever fraud is suspected.

3. Self 5%

Agree  individual performance objectives, standards and targets with Team Leader
Pursue self development to increase personal effectiveness acknowledging strength.

Qualifications, Skills & Experience:

The applicant should possess comprehensive knowledge of all of Card products and services
Excellent Risk Management skills- this role is dealing with Fraud monitoring of cardholders.
The jobholder must have gained first hand experience with clients and have proven negotiation skills.
Working within a stringent environment of card fraud.
Experience in Fraud monitoring
Experience in Visa operating standards in relation to Fraud.
Comprehensive knowledge of card fraud.
In-depth knowledge Fraud types
Use of Visa On-line system
Use of VROL system
Use of Visa Risk Manager(VRM)
In depth knowledge of Risk Management in relation to card business.
Knowledge of Visa fraud Reporting procedures
Contacts  with Law enforcement in relation with card fraud
Knowledge in Different fraud types
Knowledge of the general VISA Business Rules
People management, both from a staff and customer perspective.
Analytical thinking
Good Communication, verbal and written
Good decision making skills
Negotiation skills
Good Interpersonal skills
Influencing skills
Investigative skills

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline:  16th December, 2013

Treasury Middle Office Analyst Jobs at Barclays Bank in Kampala, Uganda

Job Title: Treasury Middle Office Analyst

Organisation: Barclays Bank
Duty Station:  Kampala, Uganda
Reports to: Middle Office Manager

About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).

Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.

Job Summary:
The Treasury Middle Office Analyst will be responsible for;

-Assist in reporting on risk and results, as well as to provide a source of information for
-Middle Office Manager with regard to positions, results, instruments, products, activities, systems and procedures;
-Assist in Product Control (roll-out of new/amendment to existing products)

Key Duties & Responsibilities:

1. Risk, governance and control (70%):

-P&L/Open Position reconciliation: Perform daily open position reconcilation and ensure that Treasury performance is tracked and reported accurately.

Market Risk Management:

-Assist in the preparation of calculation of DVAR and Liquidity.
-Assist in the investigation of any variations/excesses in Dvar results.
-Assist in documentation and verification of all approved pricing models.

Liquidity Risk Management:

Assist in the preparation of the inputs required for the Liquidity return

Credit Risk Management:

-Assist in processing counterparty limit requests on behalf of front office.
-Assist in providing information on counterparties as requested.
-Assist in maintenance of database of counterparty limits.
-Keep abreast of local market developments which could have direct bearing on change to Procedures/reporting requirements.
-Ensure compliance with Market Operations Manual (MOM) standards and audit requirements.
-Ensure critical controls relating to market risk management is being observed and assist in raising appropriate awareness in Treasury Front and Back-Office.
-Develop/maintain good relationships with Treasury Front and Back-Office staff members to ensure achievement of business goals.

2. Systems maintenance and development (20%):  
-
-Participate in any systems implementation in the Middle-Office
-Participate in training initiatives to ensure Front-Office/Middle-Office/Back-Office staff receive adequate training on Treasury risk systems.
-Assist in development/design of reports to provide appropriate information which identifies the risk
-Positions and profit and loss profile of Treasury.

3. Administrative support (10%)

-Maintenance of records/documentation of Treasury Middle Office reports.
-Responsible for importing reports from BRAINS and DM3.
-Assist in providing required documentation for audits.
-Assist in providing necessary documentation for implementation of new systems.
-Ensure maintenance of the filing system of CBE & GRCB Treasury and Market Risk Policies and procedures.

Qualifications, Skills & Experience:

-The applicant should possess a University degree
-Treasury/banking qualification
-Sound knowledge of Market risk methodologies & tools
-Regulatory and Head Office reporting requirements
-PC skills
-Good communication skills
-Familiarization with Front-Office dealing strategies/activities.
-Basic understanding of DVAR (Daily Value at Risk) and/or any other market risk measurement methodology employed.
-Basic understanding of the principles of prudent liquidity management and reporting
-Basic understanding of procedures for the whole product cycle from deal initiation settlement.
-Experience in large international bank/investment bank
-Basic knowledge/practice of Treasury products, Treasury risk systems and operational processes;
-Experience in creating/running risk models

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline:  18th December, 2013

Jobs at Barclays Bank-Scheme Postings and Disbursement Officer

Job Title: Scheme Postings and Disbursement Officer

Organisation: Barclays Bank
Duty Station:  Kampala, Uganda
Reports to: Manager Disbursements & Collections Postings.

About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).

Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.

Job Summary:
The Scheme Postings and Disbursement Officer  will be responsible for credit approved loans onto Customer loan accounts  to contribute to  business growth in line with the Barclay’s policies and procedures and post  collection payments received  to achieve impairment Targets.

Key Duties & Responsibilities:

1. Crediting approved loan applications(40%):

-Confirm loan details or type loan i.e. secured, takeover or unsecured.
-Create loan account for loans that are to be disbursed.
-Disburse all loans applications that meet the required criteria and update the system and the CAM report with stamp signature.
-Adhere to timelines for crediting secured loans after security perfection certificate and safe to lend documentation have been received.
-For new loans check for salary credits to ensure that salaries are received through Barclays before loan account has been opened.
-For government Loans, confirm affordability checks have been done and reserved amount still holds on the PSU system.
-Confirm that the outgoing RTGs amount is in line with the outstanding amount on the loan statement for takeovers.
-Confirm that the outgoing RTGs amount is in line with the balance on the top up for all existing borrowers.
-Forward all applications that do not meet the requirements to the receipt desk for outbound courier after updating the system (including loan tracker).
-Remit insurance premium and stamp duty for the month to the insurer and URA respectively.
-Conduct post disbursement call over to ensure accuracy of all information captured during the loan processing chain (standing order amount, insurance fees, interest rates, loan duration, amount borrowed,etc) using the Loans disbursed and the insurance premium.
-File loan applications that have been disbursed for future reference.

2.Data Capture (35%):
 
-Create loan account for loans that are to be disbursed.
-Disburse all loans applications that meet the required criteria and update the system and the CAM report with stamp signature.
-Scan Reconciled RTGS on a daily and have these sent through by 3.00p.m for on ward processing by your authorizer.
-Receive payment schedules and instructions from the collections team whenever posting.
-Confirm that totals on the payment instructions and schedules attached tally before posting.
-Ensure that the signatures have been verified on all authorized instructions/cheques before proceeding to post.
-Return all Payment instructions that don’t meet requirements to your Supervisor for correction.
-Receive duly signed collection payments instructions from the Team leader for Posting.
-Ensure accurate and timely posting of daily and month end collections to achieve the RCT Impairment target.
-Ensure all scheme loan cheques received by 3.00 p.m are posted same day.
-Ensure that clearance cheques, drafts are put on schedule and delivered to Sybrin same day by 4.00 p.m.
-Ensure proper filling of every documents; loan files /sheets processed by self for purposes of records management and a clean audit report.
-Identify any schedules with items not posted due to closed, invalid and missing accounts whenever they arise to your supervisor.
-Ensure loans to re-align and write-off are posted off with in 48 hours.
-Ensure loans to delink, place holds and lifting are posted same day received.
-Ensure all over draft applications are processed on time and comply with OD processing checklist.
-Achieve a satisfactory Audit Rating.

3.Control (10%)

-Ensure reconciliation of the General Ledgers if any is assigned to you.
-Confirm that the amount credited to the customers loan account is the same as that on the loan schedule from the companies.
-Ensure that all necessary debits off the scheme loan GL have been effected into the individual loan accounts
-Forward all suspicious transactions to the fraud team for investigation.
-Conduct snap checks as assigned by line manager.
-Ensure safe custody of documents, tools and pass words to all systems at all times.
-Ensure accuracy of information entered in the system and standard templates at all stages of the process.
-Ensure reconciliation of the General Ledgers if any is assigned to you.

4.Call over (5%)

-Review transactions on Scheme Suspense GL To confirm any RTGS To be sent through for Processing on a daily.
-Print out the general ledger statement (scheme loan suspense account) and perform a call over against payment schedules when assigned to do this.
-Identify anomalies (missing account numbers, invalid or closed accounts) and advise your Team leader for prompt rectification by the originators.
-Rectify errors related to wrong postings of payments and loan disbursement  within the system promptly.

5.Customer service (5%)

-Respond to queries relating to  the scheme posting and loan crediting process from various stake holders with the set timelines.
-Adhere to timelines within the service level agreements (SLAs) to ensure efficiency and quick turn around time (TAT) in loan processing.

6.Contribution to the team (5%)

-Share best practice and any red flags that are a result of the scheme and disbursement process.
-Support other members of Credit Operations Unit when required to ensure business continuity and achievement of business targets.

Qualifications, Skills & Experience:

-The applicant should possess General banking Knowledge.
-Know your customer (KYC) standards.
-Good Customer service, TCF and complaints handling.
-Good understanding the Barclays end to end retail lending process.
-Knowledge of Barclays Retail lending policies.
-Knowledge of finance or accounting.
-Sanctions and Anti money laundering.
-Information security awareness,
-Records management.
-Knowledge on Data privacy.
-Fraud awareness.
-Performance development.
-Barclays retail lending policies and end to end processes.
-Product knowledge (Retail Asset products)
-Flexcube system.
-PSU payment solutions.
-Credit analysis.
-Transact SM
-Scheme Posting and Disbursement Process

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline:  16th December, 2013

Collection Officers Job Vacancy at Barclays Bank in Kampala, Uganda

Job Title: Collection Officers BA1 - 00138107

Organisation: Barclays Bank
Duty Station:  Kampala, Uganda
Reports to: Head of Financial Reporting

About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).

Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.

Job Summary: The Collections Officers will be responsible for the management of all out of order accounts within the Retail portfolio, with the objective of putting in place strategies with the customer to bring their indebtedness back to order  or recovering from defaulting  debtors

Key Duties & Responsibilities:

1. Risk Management and Control 40%

Monitor and control the out of order retail accounts and take appropriate action to normalise the position, within pre-determined policy rules and laid down strategies. The overall objective of the role is to ensure recovery  action is taken  at the earliest opportunity  to  avert loss through default
Undertake the review of all monthly advances control reports, assessing the information therein and making recommendations regarding the strategy to be employed in ensuring that such out of order accounts are returned to order within the shortest possible time. This is likely to involve agreeing short term lending agreements.
Contact customers whose accounts are out of order. This may take the form of written correspondence or normally this would be by direct telephone contact.
Receive and authorize FOS authorization requests (agree short term borrowing requests)
Own & Maintain a diary system for:
Quarterly account reviews
Provision of financial information
Perfection of security
Fulfillment of conditions of offer
EWL reviews
Review and recommend classification , writing off , or  outsourcing of a debt
Send out notices and demand letters
Adhere to service level agreements
General filing

2. Business Management 30%

Monitor and manage workflow within the Retail Credit Collections, Monitoring & Control and Recoveries Team.
Compilation of various returns, as required, through the assimilation of information available within the Retail Credit  team
Responsible for devising collections and recoveries  strategies for implementation within the Collections, Monitoring & Control and Recoveries  team
Liaison with 3rd parties (i.e. debt collection agencies) regarding policies and strategies for the recovery of out of order accounts.
Input into new/amended lending policies or products within the business
First point of contact for customer complaints.

3. Staff Management   30%
Monitor and manage workflow within the Collections, Monitoring & Control and Recoveries Team.
Responsible for devising collections and recoveries  strategies for implementation within the Collections and Recoveries  team
Liaison with 3rd parties (i.e. debt collection agencies) regarding policies and strategies for the recovery of out of order accounts.
First point of contact for customer complaints.

Qualifications, Skills & Experience:

The applicant should possess  basic knowledge of the bank’s customer service standards
Good knowledge of the Personal and Business Sector credit policy
Prior experience in a lending / monitoring & control environment
Good understanding of the bank’s lending policies, principles and procedures
Good knowledge of the bank’s lending criteria in the Business and Personal sectors and the products and services relating to them
General knowledge of the International Credit manual, BMIS User manual,  Barclays Africa  Retail Credit policy and procedures  manual , Barclay loan/Personal Overdraft User manual and Guide to management of risk
Good Communication skills
Good interpersonal skills
Good Numeracy skills
Excellent    Team worker
Keyboard skills
Good analytical skills

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline:  16th December, 2013

Relationship Manager, Enterprise Banking Job Vacancy at Barclays Bank in Kampala, Uganda

Job Title: Relationship Manager, Enterprise Banking

Organisation: Barclays Bank
Duty Station:  Kampala, Uganda
Reports to: Head of Cash Management

About Barclays Africa:

Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).

Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.

Job Summary:

The Relationship Manager, Enterprise Banking will directly lead a team of Enterprise Business Bankers covering a portfolio of SME Banking customers.
-The primary objective is to maximise risk-adjusted portfolio contribution.  
-To manage and sustain a portfolio of SME Banking customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
-The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”.

Key Duties & Responsibilities:

1. Sales and Service 40%

-Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
-Conduct customer meetings that have well defined call objectives, desired outcomes and a well-constructed plan.
-Deal with and find solutions to customer complaints
-Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes
-Conduct annual and if appropriate, interim reviews of customers borrowing facilities
-Conduct annual and if appropriate, interim reviews with non-borrowing customers
-Determine the products that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively
-Provide leadership in areas of expertise, particularly in the structuring of credits and the provision of products and services to customers.

2. Business Management 30%

-Manage team’s performance against key financial (risk-adjusted contribution) sales, service and operational targets.
-Consult customer owners/managers on financial/ credit issues and general business practice/ideas.
-Work closely with the Head of Enterprise Banking in driving and delivering business performance in the country
-Research, create and follow up on a target list for potential new business
-Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
-Work in close partnership with Associate Relationship Managers and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with existing policies/guidelines.
-Control the quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies

3. Staff Management:

-Lead a team of Enterprise Bankers within the SME team using a team based management approach
-Help team members to identify strengths and weakness in their own skills and attributes, review their self-development plans and ensure training and development needs are accommodated.
-Coach team members on relationship development, service quality and risk management.
-Assess Enterprise Bankers on performance against contract. Review and input Performance Development Reviews.

Qualifications, Skills & Experience:

-The candidate should possess extensive knowledge of the  knowledge of the Core set products
-For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers
-A good knowledge of the products and services available in the SME Banking Sector is also required
-A broad understanding of policies and strategies within the country as they relate to the demands of the customer base
-Good understanding of Country and CBRM guidelines and credit risk policies
-Knowledge of the Barclays Africa & Middle East Change Governance Framework
-Solid understanding of value based management principles
-The applicant must have attended License to lead programmes: D,C & G, Interviewing skills, PD Training, Coaching and mentoring, D&I
-Outstanding relationship and interpersonal skills
-Strong selling and negotiation Skills
-Strong Presentation Skills
-Relationship Skills
-Credit Risk Skills
-Leadership and Team Skills
-Communications Skills
-Commercial/sales focus
-Business development
-Managing Relationships
-Highly Innovative
-Adaptability
-Decision Making
-Team Results
-Active Listening
-Highly analytical and good judgment skills
-Training to affect effectiveness in this role
-Internal and external senior risk assessment and management
-Good Presentation skills
-Influencing and Negotiating
-Man-management/development skills
-Performance Management

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline:  7th November, 2013

Careers at Barclays Bank in Kampala, Uganda- Account Manager - Card Acquiring

Job Title: Account Manager - Card Acquiring - 00133949

Organisation: Barclays Bank
Duty Station:  Kampala, Uganda
Reports to: Head of Cash Management

About Barclays Africa:

Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).

Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.

Job Summary:
The Account Manager  will have the responsibility for retention of existing and growth of new customers.  Each Relationship Manager to pro-actively manage all merchants in their area of execution. Some will cover vast areas according to merchant segmentation and will therefore need to be flexible to travel as required by the business and be able to deal with customers remotely. To proactively recruit profitable new business and establish, manage and develop long term, Profitable Relationships, ensuring the provision of first class customer service and maximising business opportunities to achieve business objectives and goals.

Key Duties & Responsibilities:

1. Business Growth and Retention    50%
-Proactively create and develop business relationships with companies
-Build close working relationships with other internal teams, external key business influencers to create business opportunities
-Identification of cross sale opportunities and introduction of leads to other functions within Barclays
-Implement activities to deliver value added products and services, generating increased income and revenue from existing merchants
-Fully understand the workings of Barclaycard, merchant pricing and risk issues.
-Negotiate pricing and contracts with customers, engaging line managers at senior management or director level if called for towards the achievement of business objectives.
-Make sound commercial judgments in order to retain and fully develop customer base

2. Customer contact    30%
-Customer contact is at low and medium management levels and involves discussions and negotiations with customers on commercial and operational issues
-The role holder is responsible for managing and responding to customer requirements, queries and complaints
-Establish, build and maintain ongoing relationships with customers to develop and protect business income
-Develop a deep understanding of the needs and requirements of customers’ businesses
-Provide evidence of customer demand to influence new products / enhancements / solutions
-Apply knowledge and skills in resolving any challenges the merchant may face when using the Point of Sale terminals. It is Important that each Relationship manager knows PDQ functionalities and acquiring systems to be able to manage customer expectations during their visits.
-Maintain and understand the business environment in which the customer operates
-Constantly update knowledge on all products and services offered by Barclaycard

3. Planning and Execution   15%
-Responsible for developing a personal sales plan to achieve targeted objectives and goals
-Personal time management of day to day activities to maximise return on resources
-Keeping fully updated on customer activities, challenges and demands in line with business demands.
-Constant evaluation of portfolio to achieve profitability and culling process

4. Governance, Control and Risk 5%
-Ensure  compliance  to Bank controls , policy , service standards and procedures as laid down by the bank
-Ensure all mandatory training completed to deadline and understood within given timescales.
-All risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
-Successful independent conformance assurance (e.g .RCA, BIA, Regulatory Compliance, PwC)

Qualifications, Skills & Experience:

-The candidate should possess extensive knowledge of Barclaycard products and services
-Three years minimum sales experience with a proven track record of achievement and high performance
-Working knowledge of acquiring industry dynamics, interchange, etc.
-In-depth knowledge of competitor solutions
-Knowledge of the Business to Business sector
-Fully aware of industry trends (in country and overseas)
-Knowledge of Barclays Group and Barclaycard strategies both locally and overseas
-Working knowledge and practical understanding of Law legislation and regulations as they apply to the local market
-Knowledge on card scheme policies and acquiring systems
-Knowledge of card processing
-Proven success rate in negotiation in a corporate environment
-Knowledge of relevant third party suppliers (e.g. technology)
-An up to date knowledge of industry related developments
-May have experience in the Business to Business Financial Services Sector
-Knowledge of the Card Acquiring industry would be an advantage but not essential
-Communication skills
-Relationship Management skills
-Planning
-Excellent Interpersonal skills
-Sales skills
-Negotiation skills

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline:  1st November, 2013

Careers at Barclays Bank in Kampala, Uganda-Product Manager

Job Title: Product Manager BA4 - 00129896

Organisation: Barclays Bank
Duty Station:  Kampala, Uganda
Reports to: Head of Cash Management

Job Summary: The Product Manager will support the growth of Commercial Cash Management to a c£Xm business by 2014 by driving & delivering local & global payables & receivables product development & management, working closely with the cash management teams in SA Cash Management and International Cash & Trade Centres.

Key Duties & Responsibilities:

1. Development of Product strategy 25%:            
Evaluate the current competitive environment for payables & receivables products in the country, identify market opportunities & work with the Propositions team to develop strategic roadmap & solutions to grow revenue or gain market share.

2. Delivery of Product Enhancements 25 %:
-Evaluate, plan, optimise & deliver product design enhancements taking end-to-end responsibility for the quality of service that is delivered to customers across the product set.
-Ensure that the legal and contingency requirements of the product set are established.
-Work closely with all areas to secure development support, appropriate systems prioritisation and to develop testing plans.
-Ensure effective product launches ensuring all aspects are managed by the relevant specialist areas including marketing communications, training, systems and operations availability and contingency.
-Monitor Service Level Agreements (internal and external) and relevant KPIs.
-Develop and produce business cases to support enhancements and New Product Approval governance process.

3. Product Performance Management 25%
The manager will also be responsible for maintaining product scorecard including:
·Profitability of Product
·Service Performance
·Risk Performance
.Sales Volumes
·Complaints
·Proposed enhancements
·Identifying top users of products
·Identify and deliver product cost reductions/service enhancements being accountable for achieving cost reduction/service enhancement targets for Cash Management.
·Understand the end to end customer experience of the product: maximise “customer delight” through optimising the product-customer interface and resolution of customer service issues.
·Support in forecasting product demand volumes & monitoring that demand.

4. Sales Support and Deal Accountability     15%
-Support the Commercial team & Sales teams (e.g. Cash Sales Managers, RDs, and RMs) in;
-The evaluation & delivery of new product developments/enhancements
-Deal structures
-Pricing decisions
-Product maintenance, compliance responses
-Customer query and complaint resolution

5. Other Responsibilities 10%
-Support strategic work e.g. GPU, channel strategy, Flexcube.
-Support Local Market Payment and Receivables initiative in partnership with the Central Bank, Payment Associations and other local organisations.
-Ensure membership of Local Payment Associations, committees, etc that influence or determine the market direction and position Barclays as a market leader by drawing on Global expertise.

Qualifications, Skills & Experience:

-The candidate should possess University degree in a relevant discipline
-Strategic Thinking/Thought Leadership
-Detailed Emerging Market knowledge with prior experience in at least two countries.
-Strong interpersonal, negotiation and selling skills.
-Ability to work in a virtual environment and across a demographic split.
-Highly detailed
-Planning & organisation
-Communications and influence - highly effective in both  operational and customer arenas
-Relationship/ partnership approach.
-Problem solving/ decision making.
-Financial analysis.
-Innovation & Change
-Drive for results

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline:  30th October, 2013

Loan Officers Vacancy at Frank Management Consult Limited in Kampala, Uganda

Job Title:Loan Officers

Organization:Frank Management Consult Limited
Duty Station:Kampala, Uganda

About US:
Our client, a fastest growing international micro-finance seeks qualified and experienced Ugandan nationals to urgently fill the above position

Job Summary: The Loans Officers will:

-To contribute to the profitability of the branch by effectively achieving set sales targets through actively and proactively identifying sales opportunities;
-To keep the portfolio at risk at the acceptable minimum through actively following up on all clients for timely repayments;
-To proactively and continuously deliver service excellence.

Key Duties and Responsibilities:

1. Production / Sales:

-To manage own sales production performance and implementing corrective actions to achieve target objectives;
-Proactively driving sales through a combination of advertising, customer referrals and viral marketing (word of mouth).
-Ensure that you contribute to the profitability of the branch by meeting individual sales targets set by management;
-Effectively achieving set sales targets by actively and proactively identifying of opportunities;
-Attend the daily planning and review meetings.

2. Other Key Performance Areas are:

-Marketing of loans
Loan appraisals
-Collections
-Portfolio management
-Administration of loans
-Customer relationship management
-Maintaining an excellent corporate image

Qualifications, Skills and Experience:

-The applicant should hold a Bachelor’s degree in a related field will be preferred
-Computer Literacy skills
-Two (2) years sales and marketing experience
-Experience in a financial institution a must

How to Apply:
If you meet the above minimum requirement, urgently email your to
Frank Management Consult Limited
Nyaku House, 1st Floor, Kampala, Uganda
Please send via Email to: info@frank-mgt.com and also copy  Hresourcefrank@yahoo.com

Jobs at Standard Chartered Bank in Uganda

Job Title: Financial Markets, Transaction Banking and Coverage & Corporate Finance

Employer: Standard Chartered Bank

Duty Station: Kampala, Uganda

Job Description:

As we   look to the next decade, what’s the future of banking? How will people like   you redefine and reshape the industry?
 
In today’s global economy Wholesale Banking plays a   crucial role in helping clients facilitated commerce across some of the   world’s fastest growing and most dynamic markets.  Our 12 month Wholesale Bank International   Graduate Programme is an opportunity for you to hone your technical knowledge   and become an expert in your chosen area:
 
The Coverage & Corporate Finance team sits at the heart of our business, getting to know our   clients’ business and their challenges, and bringing together the right   people to offer the best in strategic market advice and solutions.
 
Fast-paced, energetic and dynamic are the hallmarks of our Financial Markets business. Here the   team originates, distributes and trades a range of products across Bonds,   Foreign Currency, Commodities, Equities and Capital Markets.
 
Every day billions of transactions are made around the world.  Our Transaction   Banking business supports the real economy by   facilitating cross border trade and flows.
 
Explore more about the the graduate opportunities within Wholesale Banking,   please visit www.standardchartered.com/ExploreWholesale

How to Apply:
Online applications only:
Please visit our website for detailed information on all our graduate programmes and on how to apply at:  www.standardchartered.com/ExploreYou

Application Deadline: 12th Nov 2013

Finance Officer Vacancies at Barclays Bank in Uganda

Job Title: Finance Officer - Financial Reporting & Reconciliation - 00132762

Organisation: Barclays Bank
Duty Station:  Kampala, Uganda

Job Summary: The Finance Officer will;

-Be responsible for the reconciliation of all financial accounts in the bank on a monthly basis.
-The job holder reviews the reconciliation work done by Operations on a monthly basis and ensures it tallies back to the balance sheet.
-Responsible for helping out in the preparation of the financial reports to Group and the central bank including tax computation and ensuring compliance with the guidelines from the regulating bodies.
-Work closely with external auditors

Key Duties & Responsibilities:

1. Reconciliation of Financial Accounts:            

-Do reconciliation of all accounts in the finance department.
-Recommend action on any items at risk in the balance sheet.
-Help in compiling audit evidence and ensure all audit issues with regards the balance sheet have been resolved.
-Review reconciliation reports from operations flag any risks to financial controller/ Finance Director.

2. Head Office Accounting & Reporting:        

-Assist in the Preparation of Head Office financial statements and financial returns to the Central bank.
-Filing Tax returns.
-Oversee the receiving of instructions and accounting entries from Head Office departments and ensuring posting is done promptly.
-Ensure that Head Office account balances are consistent with the trend and nature of the accounts
-Help in the  preparation of Head Office creditors payments and ensure authenticity of instructions
-Preparation and maintenance of the fixed assets register monitoring movement on depreciation and disposal of fixed assets, review of procedures for semi-annual verification of inventories and ensure that these are in line with the capital expenditure budget in liaison with Network Services.

Qualifications, Skills & Experience:

-The candidate should possess University degree preferably in Accounting or Finance
-Part or a full Professional qualification in Accounting such as ACCA  or  ACIB qualified with strong accounting background
-Detailed knowledge of Barclays Group Governance and Control Policies
-Extensive working knowledge of the financial reporting system.
-Comprehensive knowledge of the Bank’s internal control mechanism.
-Strong Computer skills in various accounting related softwares including excel
-Detailed knowledge of the Group’s financial reporting and timetables
-Detailed knowledge of Financial Statutory Reporting
-Detailed understanding of Governance and controls
-Detailed knowledge of regulatory rules and tax issues
-An appreciation of the external economic, political, legal and regulatory environment and their impact to the business.
-Interpersonal Relationship skills
-Commercial awareness
-Proven organisational skills
-Business Awareness
-Quality conscious
-Team result
-Analytical focus
-Integrity
-Forward Thinking

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline:  24th October, 2013

Careers at PostBank Uganda Ltd-Operational and Crime Risk Analyst

Job Title:  Operational  and Crime  Risk  Analyst

Employer: PostBank  Uganda   Ltd

Duty Station: Kampala, Uganda

Minimum   Requirements:

•Bachelor’s    Degree  in Business related  field  , ICT  & Law
•Police  or security  training  is an  added  advantage
•Certifications  in Forensic/Fraud investigations  (CFE)
•Excellent  security  audit, investigative  , analytical  and report  writing  skills
•Knowledge  of Banking  operations
•Must  have  contacts  and a  good  working  relationship with  relevant  law  enforcement  agencies
•Good  listening  skills
•Knowledge  of relevant  laws and  regulations  .

How to apply:
The following  documents   should  accompany  the   application:
A  detailed  CV Certified copies of certificates and testimonials.
Applicants address  and daytime  telephone  contact .
Postal  /email address  and daytime  telephone  contact of  three  referees  of good  standing  in  society .
Head Human Resources,
PostBank Uganda Limited,
Plot 4/6 Nkurumah Road,
P. O. Box 7189,
Kampala (U)

Application Deadline: 14th Oct 2013

Strategic Projects Manager Job Vacancy at Stanbic Bank Uganda

Job Title: Manager, Strategic Projects: SBG11

Organization: Stanbic Bank Uganda
Reports to: Manager, Enablement & Change

About Stanbic:
Stanbic Bank Uganda is looking to attract inspired individuals with the skills to offer world class business solutions to our customers. Are you able to network and influence effectively? We invite you to apply for the following role in the Human Resources department.

Job Summary:
The major role of this job is to manage the strategic projects undertaken by the Operations department, from inception to post implementation, review where applicable, and recommend strategic direction for the department.

Key Duties and Responsibilities:

-Budget, manage and implement all assigned Operation's projects
-Present project budgets for approval before the commencement of the project
-Offer advice to the Manager Enablement & Change of any real or possible threats that may impact any project adversely
-Responsible for communication between all related stakeholders before the commencement, during and after the implementation of the projects
-Ensure that projects remain within the project scope and that all project objectives are met
-Maintain a constant review of the project plans with the centre project team
-Ensure adherence to change control procedures for changes made to the project plans or mandate Manage post implementation evaluation of projects
-Ensure that all projects are delivered in time and on budget
-Develop and implement initiatives to reduce costs and ensure that budgets for the continuous improvement area are met
-Ensure that throughput is maximised throughout the strategic projects area by implementing principles lean manufacturing and Six Sigma

Qualifications, Skills and Experience:

-The applicant should hold a Business degree and additional certification in Six Sigma would be an added advantage
-Prior project management to a tune of three years in a senior role preferred
-Knowledge of the strategic planning process
-Ability to deal with a diversity of situations
-Ability to interact at senior management levels and to build cross functional work- groups
-Experience and broad knowledge of the banking environment
-Practical process / project management experience
-Excellent interpersonal and communication skills (across the business)
-Creative, analytical with good problem solving skills
-Conflict management skills and ability to manage ambiguity
-Self-driven, values based, innovative, independent adaptive and results orientated person

How to Apply:
All candidates should please their application letters with detailed CVs to: Sbicugrecruitment@stanbic.com or Head of Human Resources 6th Floor, Short Tower, Crested Towers, Stanbic Bank Uganda Limited, P.O. Box 7131, Kampala, Uganda

NB: Only shortlisted applicants will be contacted.  Attached files should not exceed 1 MB Applicants not contacted within two weeks from the closing date should consider their applications unsuccessful

Deadline: 18th October 2013

Careers at Barclays Bank-Lead Generators in Kampala, Uganda

Job Title: Lead Generators  (50 Vacancies)

Key Duties & Responsibilities:

The successful LGs will be expected at all times proved the following services during the currency of the agreement:
·Provide the Bank with sales leads for its products by soliciting business from prospective retail customers
·Attend or make presentations to corporates on various retail consumer products;
·Provide customers with advise on how to complete application forms for all the Bank's products, including opening accounts and loan products;
.Inform customers of the set requirements, security documentation, processes and procedures that pertain to loan applications;
·Ensure that completed application forms with supporting documents are delivered/sent to specified Bank branches/loan centres for onward forwarding to the Bank's credit department for credit assessment or processing centre as specified in the appropriate SLA i.e within 24 hours of receipt of the application forms from customers.;
·Send completed application forms to the Bank's loan centre on a daily basis;
.Submit to the supervision of Bank appointed Lead Generator team leaders for the expedient and lawful performance of this Agreement;
·Keep a sales call activity sheet to record sales calls made and potential business prospects for the Bank.  This sheet will be submitted to the Bank, daily, for verifying the loans approved and booked or accounts opened;
·At all times, in the performance of this Agreement, conduct him/herself in a lawful and ethical manner to the Bank's satisfaction.
·Explain fully to customers the terms and conditions of the bank's products.
·Receive customer feedback during the course of interacting with customers and provide such feedback to the Lead Generator Team leader within 24 hours.

Qualifications, Skills & Experience:

·A tertiary qualification in any business related field
·A basic knowledge of the bank's products, services in Retail Banking
·Good Communication skills
·Good interpersonal skills
·Telephone skills

Negotiation skills;

Managing relationships

How to apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below: https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB

NB: Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender. For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Head of Business Banking at Barclays Bank of Uganda Limited

Job title: Head of Business Banking (Barclays Bank of Uganda Limited)

Country: Uganda
City / Location: Kampala
Min. years of experience: 3 years
Minimum degree: Masters degree
Closing date: September 21, 2013 - 5pm

Barclays Bank of Uganda Limited has an exceptional and exciting opportunity

Technical Skills
• Outstanding relationship and interpersonal skills
• Strong selling and negotiation skills
• Strong Presentation Skills
• Leadership and Team skills

Expertise
• A detailed knowledge knowledge of the Core set of products
• For Complex products , will have a detailed knowledge of the requirements of the more sophiscated customers
• A broad understanding of policies and strategies with the country as they relate to the demands of the customer base
• A detailed understanding of Country and Corporate Banking Relationship Management guidelines and credit risk policies

How to apply:
If you feel challenged by the above position , and believe you can deliver on key deliverables as outlined above , upload your application letter , current curriculum vitae and photocopies of academic certificate to our recruitment websites detail:
https//Barclays.taleo.net/careersection/2/moresearch.ftl?lang-GB