IT Desktop Support Officer Job Vacancy at AIDS Healthcare Foundation (AHF) in Kampala, Uganda

Job Title: IT Desktop Support Officer

Organisation: AIDS Healthcare Foundation (AHF)
Duty Station: Kampala, Uganda
Reports to: Country Program Director (CPD)

About AHF:
AIDS Healthcare Foundation (AHF) is an international not for profit NGO, with its Headquarters based in Los Angeles California, and is the largest community-based provider of HIV treatment and care services in the United States of America. AHF registered in Uganda as AHF-Uganda Cares, is collaboration between the Ministry of Health and AIDS Healthcare Foundation (U.S.A) to provide free HIV/AIDS services; including antiretroviral therapy in resource constrained settings. AHF- Uganda Cares to-date operates in 15 districts including; Masaka, Kampala, Rakai, Mpigi, Lyantonde, Soroti ,Lwengo, Bukomansimbi, Kalungu, Amuria, Butambala, Gomba ,Serere, Hoima and Tororo and supporting 21 clinic sites country wide.

Key Duties and Responsibilities:

=Coordinates personal computer hardware and software troubleshooting, installation, repair, problem diagnosis, and implementation.
=Offers support in the processes, by which requests and inquiries related to computing, local area networks, wide area networks, host systems communications are received, screened, prioritized, and resolved.
=Installs, tests, and maintains a variety of computers and network hardware and software systems; performs diagnostic tests, modifies or repairs hardware to the board or component level;
=Collects and records appropriate data related to these functions.
=Maintains a high level of personal computer knowledge and assists in the recommendation processes for computing hardware, software systems.
=Complies with all standards, procedures, controls, and policies as established by the Information Technology department.
=Ensures that a complete IT inventory of supplies and parts are maintained and that all shortages are ordered in a timely manner. Keeps inventory and log of hardware/software.
=Possess the ability to notify and escalate to proper IT groups to resolve incidents/ request.
=Handles problem resolution, research, isolation and follow-up for routine user problems, referring more complex problems to supervisor.
=The IT Desktop Support Officer loads specified software packages particularly operating systems, spreadsheets, word processing onto AHF computers.

Qualifications, Skills and Experience:

=The job holder must possess a bachelor’s degree in Information Technology (IT), Computer Science or related fields.
=Two or more years’ or relevant IT experience with additional training.
=Two or more years’ experience in IT technical support with exceptional software and hardware support in a user oriented environment.
=Prior exposure to hardware which must include Windows / DOS systems, printers, scanners, modems, peripherals and terminals / equipment.

How to Apply:
All suitably qualified candidates who desire to work for the AIDS Healthcare Foundation (AHF) should submit their updated CVs including photocopies of their relevant academic qualifications, three work related referees and cover letter to: The Regional Human Resource Manager, AHF-Uganda Cares Secretariat, Plot 54B Kira Road, P.O. Box 22914, Kampala, Uganda.
E-mail: globalhr-Africa@aidshealth.org.
NB: Only short-listed candidates will be contacted.

Deadline: 21st February 2014